Contract Associate, Community Operations (MENA, SSA & NWE focus)

Summary

The Wikimedia Foundation is seeking an Associate, Community Operations to support our Regional Funding Committees.The Wikimedia Foundation is a non-profit organization supporting Wikipedia and other Wikimedia projects. The Foundation operates one of the world’s top five websites and has global reach and impact. At the core of the projects are volunteers who curate the knowledge that the world has come to rely on.The Community Resources team is the primary funding function of the Wikimedia Foundation ensuring that we support the Affiliates and volunteer contributors of the Wikimedia Movement by offering institutional and individual funding to help achieve the Movement’s goals. To support the movement’s commitment to Knowledge Equity, the team prioritizes proactive outreach to communities that structures of power and privilege have left out.

The Community Operations Associate will support the Regional Funding Committees -- volunteer groups that guide resource distribution across the Wikimedia movement. This role will focus on supporting the Middle East & North Africa (MENA); Sub-Saharan Africa (SSA); and Northern and Western Europe (NWE) Committees (total of 3 regions), ensuring their operations run smoothly across multiple time zones and diverse cultural contexts. The Associate will provide coordination, administrative, and engagement support.

Key Responsibilities

• Coordinate and schedule committee meetings across MENA, SSA, NWE time zones.
• Prepare agendas, take minutes, and track action items.
• Maintain committee documentation and knowledge systems.
• Manage committee communication channels and support knowledge-sharing.
• Coordinate translation and accessibility support for committee meetings and materials.
• Support recruitment, onboarding, and engagement of committee members in the region.
• Facilitate communication between committees, Program Officers, and applicants.
• Identify and implement process improvements to streamline committee work.

Required Qualifications

• Remote candidates based in the Middle East, North Africa or Sub-Shara Africa preferred 
• Bachelor’s degree + 2 years related experience, Master’s degree, or equivalent work experience. 
• Experience in operations, coordination, or program support.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent written and verbal communication in English; additional MENA, SSA, NWE languages strongly preferred. French speaking is ideal. 
• Ability to collaborate across diverse cultures and time zones.
• Proficiency with online collaboration tools (Google Workspace, Zoom, project management tools, Asana).

Desired Qualifications

• Experience supporting volunteer committees, working groups, or community networks.
• Familiarity with Wikimedia projects, open-source communities, or global nonprofits.
• Experience coordinating translation/interpretation or accessibility needs.
• Comfort working independently and remotely.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic informa