COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE:

The General Manager serves as the chief executive of the hotel, responsible for maximizing the long-term value of the asset while delivering exceptional financial performance, guest experience, and team engagement. The General Manager leads the business, the building, and the people, balancing owner expectations, operational excellence, commercial performance, and a culture rooted in Valor's P.R.I.D.E. values. This role requires a strategic leader who can inspire teams, think like an owner, make sound decisions under pressure, and represent the hotel with credibility among owners, brand partners, guests, and the local community.

POSITION PROFILE

A General Manager at Valor Hospitality Partners is not simply an operator. You are the steward of a story — the person responsible for weaving global hospitality expertise into the local fabric of a community, a building, and a culture. You lead the business, the building, and the people simultaneously.

ESSENTIAL RESPONSIBILTIES

Business Performance Leadership - Drive sustainable financial performance while protecting long-term asset value. While Department Heads focus on departmental expenses, a Valor GM drives excellence through total asset management. You move from managing a budget to protecting an investment.

Commercial & Revenue Leadership - Drive top-line revenue through integrated sales, marketing, and revenue strategy.

Operational and Guest Experience - Deliver consistent, high-quality operations and exceptional guest experiences that reflect a true sense of place.

People & Culture Leadership - Build a high-performing, engaged team of Hotelitarians and develop the next generation of Valor leaders.

Ownership, Stakeholder & Community Leadership - Represent the property with authenticity and conviction to owners, brand partners, and the local community.

Adaptability, Judgement and Emotional Intelligence - Demonstrate agility, sound judgement, emotional intelligence, and resilience under pressure.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strategic business planning and execution
• P&L management and financial analysis
• Budgeting, forecasting, and expense control
• Asset management and capital planning
• Market analysis and competitive positioning
• Revenue management partnership and pricing strategy
• Sales leadership and key account relationships
• Demand forecasting and market segmentation
• Digital distribution and channel optimization
• Total revenue strategy (rooms + F&B + events + ancillary
• Rooms and housekeeping operational oversight
• Food and beverage excellence in partnership with SAVOR leadership
• SOP compliance and continuous improvement
• Guest satisfaction, service recovery, and experience design
• Brand standards and quality assurance
• Health, safety, and risk management
• Talent acquisition, development, and succession planning
• Coaching, mentoring, and performance management through the Valor Check-In process
• Hotelitarian engagement and retention
• Diversity, equity, inclusion, and belonging
• Emotional intelligence and self-awareness
• Cross-department collaboration and communication
• Owner communication, reporting, and relationship management
• Brand relationship management and audit performance
• Contract awareness and financial accountability
• Community engagement and local reputation
• Public relations and industry involvement
• ESG and sustainability leadership Critical thinking and sound judgement under pressure
• Emotional intelligence: self-awareness, empathy, social awareness, and relationship management
• Change leadership and organizational agility
• Crisis management and composure
• Courageous decision-making and continuous improvement

PHYSICAL DEMANDS

• Standing and Walking: You'll need to stand