Warehouse Lead, RMA

Note to applicants: This exciting opportunity, with a generous benefits package, is an in-office position with operational hours M-F between the hours of 8:00 am-5:00 pm. This position is full-time and on-site at our office in Valencia, CA

Who We Are 

Sunco.com is a leading online lighting retailer headquartered in Valencia, CA. Thanks to our amazing and talented employees, we are proud to be one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people-first culture and are invested in making Sunco a positive place where our team members thrive every day. With our new state-of-the-art distribution center in Georgia, we continue to expand our reach and enhance our ability to serve our customers with excellence and efficiency. Join us and be part of a dynamic team that is lighting the way to a brighter future.

What We Do

We light up the world, literally. Customers have chosen Sunco to provide millions of LED lights and trust us for our exceptional customer service, eco-conscious product expertise, and unmatched value.

About the Role:

As the Warehouse Lead with a focus on RMAs (Returns), you will oversee and coordinate all activities related to product returns, quality evaluation, and disposition of returned goods. In this role, you will provide hands-on leadership to warehouse associates, ensure accuracy and efficiency in the returns workflow, and support overall warehouse operations as needed.

What You’ll Do:

RMA / Returns Responsibilities -

• Lead the daily operations of the RMA/Returns area, ensuring timely processing of all incoming returns.
• Receive, inspect, and evaluate returned products for functionality, damage, or quality-related issues.
• Accurately record return details in the Warehouse Management System (WMS) and ensure correct documentation.
• Determine appropriate product disposition (restock, refurbish, recycle, quarantine, or scrap) in accordance with Sunco policies.
• Collaborate with Quality, Customer Service, and Warehouse Management to resolve product issues and identify trends.
• Coordinate return shipments, transfers, or restock movements as necessary.
• Maintain an organized, clean, and efficient RMA workspace that supports both safety and productivity.

General Warehouse Lead Responsibilities -

• Provide daily guidance, coaching, and support for warehouse associates across receiving, picking, packing, and shipping teams.
• Monitor workflow, prioritize tasks, and allocate labor based on business needs and order volume.
• Train new team members on warehouse processes, safety standards, equipment use, and quality expectations.
• Ensure compliance with procedures, rules, regulations, and Cal/OSHA safety standards.
• Assist with inventory cycle counts, stock adjustments, and discrepancy resolution.
• Operate warehouse equipment such as pallet jacks, forklifts, and reach trucks as needed.
• Communicate operational updates, escalations, and recommendations to the Warehouse Manager.
• Support inbound and outbound operations to meet daily productivity goals.

Qualifications:

Required Qualifications -

• Minimum 1–2 years of warehouse experience; leadership or lead-level experience strongly preferred.
• Proficiency with warehouse systems (WMS), RF scanners, and basic computer navigation.
• Strong understanding of modern warehousing practices, methods, and safety procedures.
• Ability to critically think through problems and work with minimal supervision.
• Strong organizational and time-management skills.
• Ability to stand and/or walk for extended periods and lift up to 50 lbs.
• Experience operating pallet jacks and forklifts; prior MHE experience in a fast-paced environment preferred.

Preferred Qualifications -

• Experience overseeing RMA or returns operations.
• Exposure to quality controls and systems, including product inspections and documentation processes.
• Experience o