Staff Site Reliability Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Cloud Infrastructure and Site Reliability Engineering team at PayPal is responsible for ensuring high availability, performance and scalability of critical systems powering PayPal Shopping/Honey’s business. We collaborate with cross-functional teams, automate operational processes, and drive reliability best practices to improve end-to-end system architecture and reduce incidents.
This job identifies issues and recommends best practices to enhance system reliability. They lead functional projects, analyze business trends, and contribute to process improvements while providing guidance to junior engineers.

Job Description:

Essential Responsibilities:

• Manage and deliver large-scale reliability improvement projects, ensuring systems are performant, available, and resilient.
• Drive the identification of performance bottlenecks and lead initiatives to optimize and scale critical systems and services.
• Architect and implement scalable infrastructure solutions to support growing user demands while maintaining system reliability.
• Lead the design and enhancement of monitoring frameworks, ensuring systems are highly observable, and support the response to production incidents.
• Take ownership of improving system resilience by designing fault-tolerant architectures and implementing disaster recovery strategies.
• Lead capacity planning initiatives to ensure system resources are proactively managed, preventing downtime or performance degradation under high load.
• Work closely with development, operations, and other technical teams to ensure seamless system integration and align on best practices for reliability.
• Act as a technical mentor within the organization, guiding teams through complex reliability challenges and promoting a culture of excellence.
• Help define and execute long-term reliability engineering strategies and standards to ensure the scalability and performance of core services.
• Develop and enforce best practices for operational excellence, including automation, incident management, and system monitoring, across engineering teams.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• 8+ years in Cloud Infrastructure, Site Reliability Engineering (SRE), DevOps Engineering, or related fields
• B.S. or M.S. degree in Computer Science, Engineering, or a related technical field, or equivalent experience may be considered in lieu of de