Customer Care - Key Accounts

Why join us?

Geiger furnishes the modern office with beautiful solutions for private offices, conference rooms, collaborative spaces, and more. Geiger designs play an important role in creating environments where people want to be—spaces that stimulate creative and analytical thinking, strengthen organizational culture, and communicate trust to clients and visitors.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Geiger means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Geiger to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
To provide customer service assistance to a specific territorial region.
ESSENTIAL FUNCTIONS
Determine cause and resolution of warranty issues.
Handle inquiries regarding Geiger processes (i.e., how to place an order, address and contact information, etc.); assist with requests for Geiger samples and literature.
Handle inquiries regarding Geiger products (i.e., pricing, specification, lead time, customer's own material information, etc.)
Monitor small projects from order through delivery, resolving all inquiries and/or issues; coordinate site deliveries.
Process service authorizations and invoices, determining responsible party for internal charges.
Provide installation guidance and assistance.
Provide order status; assist with requests to expedite, delay, change or cancel the production of orders.
Work with Logistics and/or Manufacturing to fulfill Quick Ship Orders; coordinate special shipping when applicable.
 
Performs additional responsibilities as requested to achieve business objectives.
 
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
 
Education/Experience - Not Parsed
 
 
Licenses and Certifications
 
 
Skills and Abilities
Bachelor's degree in business preferred, or equivalent years of experience.
4 years experience in a customer service professional, sales, or a direct commercial customer contact position that involves extensive multimedia (phone, email, web-based) contact; manufacturing or service industry preferred.
Expert knowledge on products, processes, services, and technologies to support customer needs and project requirements; Geiger knowledge preferred.
Excellent account, workload, and time management skills and ability to work additional hours including weekends and travel.
Demonstrated experience in working with manufacturing business systems and technology with the ability to quickly adapt to new software.
Established communication skills: professional verbal and written, negotiation, listening, empathy, conflict resolution and professional presentation skills.
Demonstrated ability creating, negotiating and implementing alternative solutions to a request or problem.
Ability to positively adapt to and embrace change as demonstrated through learning and applying new skills, procedures or polices and integrating them effectively with existing knowledge and practices.
Proven ability to develop and maintain positive working relationships in a demanding work environment with co-workers, supervisors, and customers.
Demonstrated ability to effectively use office automation software/communication tools currently being used in the HMI/Geiger office environment.
Must be able to perform all essential functions of the position with or without accommodations.
 
Additional Skills and Abilities
 
PHYSICAL DEMANDS
 
 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. Geiger is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran