Resident Manager

Responsible for the development and implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination in conjunction with the owner’s goals and objectives.

Essential The Resident Manager duties shall consist of the following but not limited to: 

 

General 

1. Read and learn the General Rules applying to all building service employees.
2. Handymen will work under the specific direction and supervision of the Supervisory Consultant and Managing Agent who will assign them the work to be done. 
3. Maintain the smooth operation, security, and cleanliness of the physical structure and systems of the building.
4. Train aad supervise all staff, including temporary personnel, in the performance and scheduling of their respective jobs and in the observance of the rules of the building.
5. Coordinate access and scheduling of the contractors hired by the building, inspect their  work in progress, and notify the Managing Agent immediately of any work not being performed to the highest standard of workmanship and within approved engineering  plans.
6. Coordinate access and egress to the building for workers hired by individual residents in their apartments, paying particular attention to proper disposal of construction materials, and ensure that work being performed is within the guidelines of the resident's alteration agreement.
7. Respond quickly, calmly and efficiently to all emergencies, and inform the Supervisory Consultant and Managing Agent immediately.   The comfort, convenience and safety of the residents must be considered at all times.

8. Alert Managing Agent of any violation of the House Rules immediately upon learning of same including, but not limited to, an illegal sublet.

9. Demonstrate an exemplary work ethic in your management and supervision of the building staff and outside workers.  Lead by example in your attention to details, physical appearance and the manner in which you treat residents.

10. Maintain a professional and solid working relationship with all shareholders/resident

Responsibilities 

1. The Resident Manager oversees the building and staff. Daily duties will be assigned by the Managing Agent. 
2. Oversee the cleaning and upkeep of the building ,including but not limited to: the lobby, the laundry room, the staffroom, stairwells, all landings, common area doors, apartment doors, ceilings of common areas, courtyards, basement and sidewalk areas in front and on the side of the building.
3. Examine the boiler daily to ensure proper functioning, including a check of water level, heat timer and settings ,fuel level, and any water or steam leaks.  Arrange for fuel delivery in a timely fashion.  Maintain a written log of boiler inspection visits and post inspection certificates. Report all problems to the Supervisory Consultant or Managing Agent. immediately.
4. Schedule periodic cleaning of the gravity “water” tank and report all potential and actual concerns to the Supervisory Consultant and Managing Agent 

Care in Doing Work – The work of a Resident Manager quite often involves physical exertion and, in some instances, may be dirty and messy.  Care should be exercised to maintain your personal appearance as neat as practical without interfering with your work.  Noise at all times should be kept to a minimum.  Dirt and dust should be immediately and constantly cleaned up to avoid tracking it through the building.  After completing a dirty job, immediately clean up and make your appearance as presentable as possible.

Tools – In general, all buildings supply a complete set of tools that are frequently needed. If the Resident Manager is in charge of the shop, he is held personally responsible for these tools.  A careful inventory must be kept on file and checked annually.  Tools can best be kept track of by mounting them on a large painted board and painting the exact outline of them on the board when the tool is in place.  In this manner, if a tool is removed the painted outline is immediately visible and attracts attention.

Shop – Work can be most efficiently and easily done when the shop is neat, tidy and systematically arranged.

Service Calls – Service calls received from residents should be logged in on work orders through Building Link. At all times, the Resident Manager should indicate when work has been taken care of, note specifics of work done, etc. through the Building Link system before a work order is closed. Building Link and all work order requests should be checked on frequently throughout