Inside Sales Team Lead

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?   Ellsworth Adhesives specs in materials in each of those products!   Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment currently has an Inside Sales Team Lead opportunity. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI.  

The Inside Sales Team Lead is responsible for providing day-to-day operational coverage and guidance, ensuring the team delivers premier service to customers.  Responsibilities include efficient planning and monitoring of workload, motivating, recognizing, coaching team members and problem solving. The Team Lead maintains a high level of professionalism at all times while guiding and directing the activities of team members to improve the productivity and accuracy of the department.  Additionally, the position is responsible for assisting the Inside Sales Managers and Supervisors with input and implementation of training, scheduling and gainsharing programs. 

  RESPONSIBILITIES 

• Monitor, assign and direct workload daily within the team to ensure proper balance
• Plan and proactively analyze team daily and weekly workload to insure proper support and balance.
• Performance manages their team regarding Ellsworth Best Methods, productivity, and quality expectations in a metric-based environment.
• Reviews and assess individuals’ daily processes and time management practices.
• Coordinate and assist with monitoring phone quality assurance and email etiquette.
• Identify needs and coach team members to improve job skills.
• Liaison between departments and escalation point for order service delays.
• Perform tactical Manager responsibilities in absence of Manager/Supervisor.
• Perform AS/CSR duties as either a backup or in times of workload balancing.
• Other activities and projects as requested by Manager/Supervisor.

PERKS & BENEFITS  

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.   

QUALIFICATIONS 

• 3+ years of Inside Sales, Account Management, Customer Service or other related industrial experience and/or training. Other combinations of education and experience may be considered as equivalent at the discretion of Human Resources and the hiring Manager.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• To perform this job successfully individuals must be proficient on a personal computer including the following software:  ERP Systems (Prophet 21), Intelex, Distribution Systems, Internet Software, Inventory Software, Order Processing Systems, Spreadsheet Software and Word Processing Software. 

• Ability to extract and analyze data and provide comprehensive and well thought out recommendations.

• Lift and/or move up to 25 pounds

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment.  We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications. 

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