About the Team

Vector Investigations, Planning and Response (VIPR) works at the forefront of emerging fraud trends on the DoorDash platform. This specialized team operates at the lowest level of detail to recognize root causes of various methods and behavioral patterns which incur financial loss or reputational risk to the company. The insights from this work fuel conversations and action plans geared toward the detection, containment and prevention of fraud.

About the Role

The  Associate, Fraud Insights Operations analyzes significant fraud trends and new vectors. They collaborate with Strategy & Operations to understand fraud mechanisms, identify necessary long-term solutions, and implement interim containment measures while awaiting more comprehensive resolutions. This role also supports internal partners by providing data for various initiatives and helping them adapt to evolving fraud strategies.

We partner with many key stakeholders, including Strategy & Operations, to find new ways to combat fraudulent behavioral patterns. Long term solutions can take time and resources. VIPR finds and delivers containment solutions in the interim. 

You will report to the Fraud Insights Operations Supervisor on our Vector Investigations, Planning & Response (VIPR) team in our Integrity Ops organization.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. The VIPR team operates Monday - Friday. In-office days are: first and third Thursdays of the month

You’re excited about this opportunity because you will…

• Training and Development: You will have the opportunity to receive training in root cause analysis and SQL functions through LinkedIn Learning courses.
• Subject Matter Expertise: You understand fraud, how it pertains to the DoorDash ecosystem and recognize, or seek to find new and uncommon fraud tactics. 
• Data Analysis and Interpretation: You know how to make data-driven decisions by gathering, analyzing, and interpreting data to provide insights and recommendations for business decisions that address large fraud trends. This requires a familiarity with various tools and technologies, including the creation of workbooks, scripting spreadsheet functions, and a basic understanding of SQL.
• Root Cause Analysis: You have a passion for catching important details that could cause problems later, operate at the lowest level of detail with a keen eye to understand and address problems at their foundation, and differentiate between patching and fixing problems.
• Project Management: You operate autonomously to lead projects of medium complexity from start to finish. These projects often impact processes, technology roadmaps, and other internal initiatives. You recognize risks and have a calculated bias for action. 
• Collaboration and Communication: Project oversight requires constant collaboration with cross-functional teams to understand business requirements and the impact of our work. You enjoy providing guidance, mentoring others, and leading initiatives. You make room at the table and engage with key stakeholders at every level to understand both micro and macro level issues. 
• Continuous Improvement: deliver high-quality insights to combat fraud, take accountability for your actions, own the outcomes, contribute to a positive team culture, and celebrate wins!

We're excited about you because… 

• 3+ years experience in fraud, finance, or other professional operations environment as an individual contributor or similar 
• Organized and able to work independently with minimum supervision while owning projects
• Highly motivated by complex problems with a strong eye for detail and a knack for creative solutions
• Google suite intermediate proficiency (sheets, docs, gmail, calendar)
• An understanding of basic SQL (able to write queries and run them)
• Strong professional brand, including the ability to communicate well with partners at all levels
• Capable of asking hard questions in a professional and collaborative manner

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