Practice Manager- Outpatient Service (531293)

The Team:

Specialist Outpatient services in Tasmania play a vital role in delivering accessible, patient-centred care across a wide range of specialties. With a strong focus on innovation, integration, and continuous improvement, Tasmania’s health system is embracing digital health, telehealth, and collaborative care models to meet the evolving needs of communities across the North, North West, and South.

Working with us means joining a team committed to quality, safety, and equity in healthcare. You’ll be part of a supportive and forward-thinking environment that values professional development, work-life balance, and making a real difference in the lives of Tasmanians.

The Role:

We are recruiting a Practice Manager to lead and support Outpatient Services across the North West Regional Hospital and Mersey Community Hospital. This role provides high-level leadership and operational oversight of outpatient administration, driving change through the Outpatient Transformation Program to ensure high-quality, patient-centred service delivery. Responsibilities include planning and evaluating outpatient operations, managing clinic demand in collaboration with stakeholders, implementing business improvements and governance frameworks, and integrating telehealth and virtual care technologies. The position also oversees revenue and billing processes, supports staff development, and prepares services for future growth and expansion.

In addition, the Practice Manager will provide strategic advice and leadership across all outpatient services, including service planning and delivery, financial and billing management, and monitoring and evaluation of performance. The role focuses on maximising outpatient capacity through business efficiencies and continuous improvement, while fostering strong engagement with key stakeholders such as consumers, GPs, Primary Health Tasmania, and clinical staff. By maintaining a responsive and collaborative approach, the Practice Manager will ensure outpatient services meet evolving community needs and deliver sustainable, high-quality care.

You will need:

• Demonstrated expertise in leading health service operations, including strategic planning, change management, and policy development within outpatient or similar healthcare settings.
  
  
• High-level interpersonal, negotiation, and communication skills, with the ability to engage effectively with diverse stakeholders including patients, clinicians, and external partners.
  
  
• Proven ability to manage data-driven service delivery, including performance monitoring, reporting, and the use of healthcare software systems to support operational efficiency.
  
  
• Provide quality leadership, advice and support to frontline Outpatient Services Administration staff that establish effective approaches to meet both patient and clinical needs for Outpatient services, through management and evaluation of clinic environments, business and governance systems.
  
  
• Provide ongoing planning, coordination, monitoring, and evaluation of all aspects relating to outpatient services, and implement improvements/changes where necessary.
  
  
• Work with key internal executive stakeholders and the Outpatient Transformation Program lead to develop strategies and implement processes to effectively manage and respond to the demand of a large number of high-volume clinics. 

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Location:

North-West

Details of appointment:

Permanent, term full time, day worker positions, working 76 hours per fortnight, Commencing ASAP

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part