Senior Director, Enterprise Systems & Product Management

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Job Title: Sr. Director, BIS Product Management  

Location: Miami, Florida 

Job Summary: We are seeking a highly experienced Senior Product Director to lead a global product management team. The ideal candidate will have extensive experience with Salesforce, CPQ, CRM, Service Cloud and Systems Integrations. This role requires a strategic leader with a proven track record of driving product vision, strategy, and execution. 

Key Responsibilities: 

• Define and drive the product line strategy, ensuring alignment with the overall company vision and goals. 

• Evangelize the product vision to customers, partners, employees, and investors. 

• Represent the customer by building impactful, personal customer relationships and bringing the customer's voice into the creation process. 

• Own requirements, specifications, and release plans, ensuring ongoing customer feedback and validation. 

• Lead cross-functional teams to achieve revenue and profitability targets. 

• Collaborate with engineering and user experience teams to define and develop best-in-class product experiences. 

• Recruit and retain top talent, inspiring the team with genuine enthusiasm and passion. 

• Lead financial planning and analysis activities, including investment cases, bookings targets, margin analysis, and monitoring the health of the product line. 

• Develop KPIs to measure and track product performance and success. 

Qualifications: 

• 7+ years of experience as a leader in IT or product management. 

• Extensive experience with Salesforce, CPQ, CLM, CRM, and Service Cloud. 

• System Integration experience using platforms like MuleSoft, Boomi or similar technologies. 

• Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified CPQ Specialist, Salesforce Certified Service Cloud Consultant). 

• Proven track record of driving product vision, strategy, and execution through scrum processes. 

• Strong business acumen with knowledge of MSPs and corporate/BIS systems. 

• Excellent communication and interpersonal skills. 

• Ability to lead cross-functional teams and manage multiple stakeholders. 

• Strong analytical and problem-solving skills. 

Key Experience: 

1. Salesforce CPQ Configuration and Customization: Proficiency in configuring and customizing Salesforce CPQ to meet business requirements,