Office Associate II

Location: Portland,Maine,United States

Department of Health and Human Services (DHHS)

Opening Date: January 7, 2025

Closing Date: January 21, 2025

Job Class Code: 6542
Grade:  13 (Administrative Services)      
Salary: $17.30-$24.91 per hour

*New State employees begin at Step 1, $17.30 per hour 

Position Number: 02000-3280

The Office Associate II positions in DSER are full-time Monday-Friday, 8-5. This position is located in Portland, ME under the direct supervision of Jeff Irish. Partial telework schedule may be available with management approval. 

Job duties:

The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to:
•    Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
•    Communicating with parents, answering questions, and providing information about the child support program
•    Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
•    Telephone Customer Service
•    Building cases and managing contact with individuals applying for child support services
•    Document imaging and indexing
•    Scheduling genetic testing
•    Assisting with general office duties

Minimum Qualifications:

To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Note:  Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children.  Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

Application Information:

For additional information about this position, please contact Jeff Irish, 207-822-2042

VACANCIES ARE LISTED BY LOCATION for 2 weeks on the State of Maine Career Page. During the recruitment period, please apply online, submitting a resume and cover letter describing your skills as expert, skilled or novice in the following areas:

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork

Please Submit all documents or files in a PDF format.

To request a paper application, please contact Mandy.L.Harman@Maine.gov 

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensa