Senior Revenue Operations Analyst

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

As a part of the Worldwide Revenue Operations team, this individual will drive the effectiveness and efficiency of our Customer Success organization by collaborating with leaders within the Customer Success, Sales and Operations teams. 

We have a strong culture of data-driven decision making at Sprinklr and this individual, in collaboration with the rest of the Revenue Operations team will function as a center of expertise for the Customer Success organization. 

In order to be successful, this individual will have demonstrable experience in analyses, reporting and processes across a broad range of Revenue Operations and Sales and Customer Success topics such as pipeline, productivity, renewals, consumption and adoption, predictive analytics, reporting and dashboards, and forecasting.

They will also have experience working closely with a number of internal stakeholders, including Operations, Sales, Finance, Marketing, and the Senior Leadership team.  

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting 

• Develop KPI reporting and key business insights 

• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations 

• Ready to dig in to complex problems and become an expert in Revenue Operations at every level 

• Develop recommendations for new business processes and initiatives to support improvements in Revenue Operations 

• Partner with the Sales, Customer Success & Operations leadership to analyze current and past trends in key performance indicators including consumption and adoption, renewals, churn, and expansion

• Develop financial models and analyses for business partners to support optimal GTM decision making 

• Communicate initiatives and goals with Senior Management Team 

• Support compensation design to determine the metrics and targets that the teams within Sales are measured on 

• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements 

• Translate business initiatives into actionable objectives for Revenue Operations by developing, coordinating, and implementing a plan then measuring the overall impact and success 

Skills: 

• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations 

• Ready to dig into complex problems and become an expert in Sprinklr’s operations at every level 

• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities 

• Interprets business issues and recommends best practices and innovative solutions 

• Detail-oriented and able to maintain a high level of ownership and accuracy 

• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level 

• High standards of accuracy and precision 

• Ability to think creatively and problem solve; highly driven and self-motivated 

Requirements: 

• BA/BS or equivalent experience 

• Experience across one or more operations functional areas: Revenue / Sales Operations, Business Operations, Consulting, or Finance  

• Background in SaaS or a recurring customer subscription model company 

• Experience using Salesforce, Power BI & Microsoft Applications 

• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making 

Why You'll Love Sprinklr:

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