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Plumbing Service Coordinator QuickBooks Specialist R&J Plumbing
Air Conditioning Contractors of America (ACCA)Fort Lauderdale, United Statesfull_timeVerifiedPosted 17 Aug 2026
💰 £56,000/yr(£50,000/yr – £56,000/yr)
About the role
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Plumbing Service Coordinator serves as the primary point of contact between customers, field technicians, and management. This role is responsible for scheduling, dispatching, and coordinating plumbing service calls, ensuring timely communication, accurate work order processing, and efficient utilization of company resources.
The Service Coordinator plays a key role in customer satisfaction, operational efficiency, and supporting the plumbing service team.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
Work Order Management
- Create, review, update, and close out work orders in FieldEdge or equivalent service management software.
- Verify job details, including customer information, service location, plumbing equipment and fixtures, warranty information, and maintenance agreements.
- Ensure accurate coding and documentation for labor, materials, parts, warranties, and other job-related costs.
- Collect and enter purchase orders, authorization numbers, or other required documentation.
- Review completed work orders to ensure technician notes, materials used, photos, and other required information are complete before billing.
Permitting & Inspections
- Apply for and track permits for plumbing installations, replacements, repairs, and other projects requiring permits.
- Coordinate with local municipalities regarding permit requirements, approvals, inspections, corrections, and closeouts.
- Schedule required inspections and communicate inspection information to customers and field personnel.
- Maintain organized records of permit status, expiration dates, inspection results, and follow-up requirements.
- Assist with gathering documentation required for permit applications and inspections.
Scheduling & Dispatching
- Schedule and dispatch plumbers and service technicians based on skill set, availability, location, job priority, and customer needs.
- Prioritize emergency and urgent plumbing service calls appropriately.
- Monitor technician workloads and adjust schedules throughout the day to maximize productivity and minimize travel time.
- Track work orders and technician status in FieldEdge or equivalent CRM/dispatch software.
- Maintain accurate daily and weekly service calendars.
- Coordinate follow-up visits, return trips, inspections, and jobs awaiting parts or customer approval.
Customer & Client Service
- Answer inbound service calls, emails, and customer portal requests.
- Gather accurate information regarding plumbing issues and determine appropriate scheduling priority.
- Schedule service appointments and provide customers with accurate arrival windows.
- Communicate with customers regarding technician arrival times, delays, reschedules, job status, and follow-up requirements.
- Provide professional and courteous customer service throughout the service process.
- Handle customer concerns promptly and escalate issues to the Service Manager or appropriate supervisor when necessary.
Warranty Registration & Documentation
- Register applicable warranties for newly installed plumbing equipment, fixtures, water heaters, and other products.
- Maintain accurate manufacturer and company warranty documentation.
- Ensure warranty information is properly entered into customer and equipment records.
- Provide applicable warranty documentation to customers.
- Assist technicians and management with determining warranty coverage for future service calls.
Maintenance Agreements
- Create, renew, and track residential and light commercial plumbing maintenance agreements.
- Follow up with customers regarding expiring or lapsed agreements.
- Coordinate with technicians and customers to schedule preventative maintenance visits.
- Maintain accurate records of agreement terms, scheduled services, and completed visits.
Billing & Collections Support
- Review completed work orders to ensure all documentation required for invoicing is accurate and complete.
- Verify labor, materials, purchase orders, authorization numbers, and other billing information.
- Assist with invoice preparation and p
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