Technical Product Analyst

Location and Workplace Flexibility: 

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis Data Intelligence (ZDI), an enterprise team at Zelis, is seeking a driven and analytical Technical Product Analyst to join our product team. As a Technical Product Analyst in an internal facing role, you will support our engineering teams in organizing, analyzing and delivering on AI and discovery projects. You’ll be a key translator between business and engineering, gathering requirements, communicating status and timelines, and unblocking issues. 

We are looking for someone with data analysis and software experience, with an interest in growing into a more product focused role to help Zelis deliver on its roadmap. This role requires a patient and logical thinker and communicator, with an aptitude for technical understanding of complex systems.  

Responsibilities:  

• Become an expert in your product areas, acting as the go to person for other stakeholders before speaking to the technical data and software engineering teams  

• Drive writing of clear user stories and tasks with Engineering teams to track ongoing and upcoming work 

• Ensure tickets and timelines are consistently updated. Follow up with technical teams on status and roadblocks 

• Draft clear and concise business requirements and technical product documentation  

• Understand the AI space, educating others across the company on requirements and guidelines for setting up GenAI, ML, and API based projects. 

• Design, build and own repeatable processes for implementing projects 

• Collaborate with software engineers, data engineers, data scientists and other product teams to scope new or refine existing product features and data capabilities that increase business value, adoption, and user engagement  

• Understand how your product area links into the wider company road map and be able to educate internal teams on the vision of the org 

• Communicate with technical audiences to identify requirements, gaps and barriers, and translate needs into product features  

• Track key performance indicators to evaluate product  

Required Experience:

• 2+ years technical business analyst, data analyst, technical product, engineering, etc. experience with demonstrated ability to deliver alongside technical teams  

• Technical depth that enables you to collaborate with software engineers, data engineers and data scientists and drive technical discussions about design of data visualizations, data models, ETLs, deployment of data infrastructure  

• Understanding of Data Management, Data Engineering, API development, Cloud Engineering, Advanced Analytics, Data Science, ML, GenAI, NLP, or Product Analytics concepts or other data/product tools such as SQL, Python, R, Spark, AWS, Azure, Airflow, Snowflake, and PowerBI  

Preferred Experience:

• Bachelor’s degree

• Create user stories, tickets, etc.

• Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills to work with technical teams 

• Agile methodologies & frameworks and product tools such as Jira and Confluence

• B2B or B2C experience helpful

• Healthcare

• Passionate about building data products  

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring