Supervisor, Care Transitions - Oncology

"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.

The Care Transitions Supervisor role within the Seidman Cancer Center offers a unique chance to become part of a dynamic, collaborative interdisciplinary team. This position adds value to patient care and significantly assists individuals with various issues.

We currently offer an opportunity for an outpatient, full time days, Care Transition Supervisor to support oncology patients in our various cancer center locations in Northeast Ohio.

Joining our team comes with several benefits, including:

• Free parking for regular status caregivers
• Tuition reimbursement
• Full benefits and retirement
• Support for continuing education, career growth, and professional development

A Brief Overview

Under direction of the Market Manager, Care Transitions and Rehab, the Supervisor of Care Transition will manage day-to-day operations of their site and/or area. The Supervisor will act in two capacities; the liaison between site and/or area leadership and the Care Transitions team and the content expert for all team clinical operations at their site (including TCC, PCN and SW).Supervisors will drive site specific metrics tied to Care Transitions including but not limited to NSOC, observation hours, length of stay, patient throughput, patient flow, readmission prevention efforts, follow up appointment obtainment and tracking as well as daily escalation of barriers. In addition, will focus on patient experience and staff engagement outcomes at their site and/or area. This role requires expert working knowledge of the roles and responsibilities of each team member and ability to be the content expert on all clinical operations for the Care Transitions team at their site and/or area. Collaborates with other disciplines at their site and/or area to maximum patient experience and throughput.

What You Will Do

• Day-to-day oversight and support of the Care Transitions team (TCC and SW).
• Collaboration with physicians, homecare ambassadors, post-acute facility liaisons, UM, ACO/Population Health to ensure a smooth transition of care for patients while utilizing in-network providers. Focus on connection to our UH and JV network providers.
• Identifying trends, outliers, functional/technical needs, and improvement strategies to decrease length of stay and increase patient experience.
• Monitoring metrics to track performance of Care Transitions team and the selection of the right next site of care.
• Identifying and escalating barriers in collaboration with site specific leadership.
• Providing guidance/consultation/escalation to team regarding complex psychosocial and/or discharge planning issues/barriers.
• Regular meetings with local hospital and/or area leadership and other key stakeholders to review key metrics and team performance. Participation in hospital committees as assigned.
• Monitors regulatory compliance with CMS: DNA, IMM letters, audits, ABN, HINN LONC, etc.