Technical Writer, Product

NetSPI® pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modern pentesting. Combining world-class security professionals with AI and automation, NetSPI delivers clarity, speed, and scale across 50+ pentest types, attack surface management, and vulnerability prioritization. The NetSPI platform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide, NetSPI has been driving security innovation since 2001.  

NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers. 

Join the mission as a Technical Writer, Product. You’ll own and continuously improve our help documentation, release notes, and in-product guidance so customers can successfully adopt and operate a complex cybersecurity platform. This role reports to the Director, Product and Experience and partners closely with Product Management, Engineering, Support, and Customer Success. 

Our platform supports real-world security workflows that are data-dense, configuration-heavy, and often permissions-driven. Clear, accurate, and discoverable documentation is essential to reduce friction, improve adoption, and help customers move quickly and confidently. 

Responsibilities: 

• Own the help center end-to-end: Plan, write, edit, publish, and maintain a structured documentation set (information architecture, taxonomy, navigation, templates, and content standards). 

• Release notes ownership: Manage release notes from intake through publication—partnering with Product/Engineering to ensure accuracy, clarity, and customer relevance; maintain a consistent release-note format and archive. 

• Docs-as-code in GitHub: Write and manage documentation in Markdown using PR-based workflows (reviews, versioning, branching, release alignment). 

• Write for multiple audiences: Create task-based guides for end users, admins, and technical stakeholders; maintain internal enablement/process documentation as needed. 

• Document complex enterprise workflows: Translate technical behavior and edge cases into clear, actionable guidance (configurations, roles/permissions, troubleshooting, examples). 

• In-product guidance and user comms: Build and maintain Pendo guides/tooltips/walkthroughs and related user communications to support onboarding and feature adoption. 

• API documentation support: Contribute to and maintain API documentation (auth, endpoints, examples, errors) in partnership with Engineering; ensure docs reflect real behavior and versioning. 

• Quality, consistency, and accessibility: Uphold editorial standards and terminology; ensure documentation is inclusive and accessible (clear structure, headings, alt text, readable tables, link hygiene). 

• Insights-driven improvements: Use analytics (search terms, article performance, guide engagement), Support/CS inputs, and recurring questions to prioritize updates that reduce friction and repeat tickets. 

• Tooling and automation (including AI): Use modern tooling (linters, link checkers, doc build tooling) and AI-assisted writing/review tools to improve speed and quality—while maintaining human review, accuracy, and security. 

• Work management: Intake and prioritize requests via Jira (or similar), communicate timelines, and deliver documentation tied to releases and customer needs.