Games - Floor Supervisor

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.


Description of the Position:

Responsible for the implementation and the compliance with the Company’s policies and procedures and supervision of the operation of assigned table games to ensure game integrity and customer satisfaction. Works under general supervision and utilizes judgment in decisions related to the position or game.

Primary Duties, Responsibilities, and Tasks:

1. All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
2. Enforces performance standards, policies and procedures relating to table games, ensuring compliance with the Gaming regulations.
3. Responsible for checking bank roll from previous shift to ensure accuracy; assists Pit Manager is physical count of bank roll at shift change. Must be able to visually count racks and be able to accurately determine win/loss on all games.
4. Observes game, players and dealers to ensure accuracy of game and enforces all policies and procedures.
5. Ensures that all games move at an appropriate pace.
6. Responsible for table limits and protecting the integrity of the game and all gaming equipment and supplies.
7. Promotes positive customer relations, providing a delightful gaming experience by answering questions, resolving disputes, calling beverage servers, comping, etc.
8. Assists in training and evaluating of subordinate Team Members in a fair and equitable manner. Responsible for ongoing training of dealers.
9. Responsible for tracking players, noting buy-ins, length of play, win/loss and average bets. Must be able to reconcile the rack to determine win/loss.
10. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures. Must know policies and procedures and be will versed in the Team Member Guide To Success.
11. Be familiar with pit accounting procedures and administrative tasks such as fills, credits, marker transactions and responsibilities.
12. Responsible for completing run down of all games for end-of-shift report.
13. Responsible for conducting all responsibilities in a professional and ethical manner
14. Responsible for maintaining a consistent, regular attendance record.


Supervisory Responsibilities:

• Supervises any Team Member(s) under span of control.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, auditioning, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non-biased outcome.
• Responsible for ensuring qualified dealers are on all games.

Required Qualifications:

• High school diploma or GED equivalent.
• Two years of experience in dealing blackjack (pitch) and 2 of the following: roulette, pai-gow, or mini-bac.
• One year of table games supervision experience or currently hold position of Dealer at Valley View Casino.
• Excellent understanding of basic strategy and skill at detecting advantage play.
• Excellent guest service skills and ability to build personal relationships with guests.
• Good computer skills.
• Working knowledge of all house games.
• Knowledge and experience in MTL and CTR reporting.
• Ability to check bank roll from previous shift to ensure accuracy and count bank roll at shift change.
• Ability to visually count racks and determine win/loss on all games.
• Ability to promote positive customer relations, providing a delightful gamin experience by answering questions, resolving disputes, cal