Customer Service Representative

We make life more comfortable.

 

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

 

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

 

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

 

Learn more about the history of Leggett: https://leggett.com/history

 

Aerospace

 

At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interaction.

 

After our materials have gone through the necessary processes, we are left with high-performance finished goods that are ready to be incorporated into assemblies for our customers.

 

Learn more about L&P Aerospace: Aerospace

 

POSITION SUMMARY: The Customer Service Representative is responsible for providing customer support to our smaller programs/customers at the branch.  In addition, this role will also assist the Sales Manager and Customer Relations manager with various activities to support the larger customer base. 

 

KEY RESPONSIBILITIES:

 

• Administrative sales support to include timely and accurate order submission, entering of bids into customer portals and maintenance of bid status in the Epicor (ERP) system.
• Managing relationships with key customer personnel across an array of our smaller accounts. 
• Manage customer inquiries, providing timely responses with accuracy and completeness.
• Point of escalation for customer escalations regarding delivery and manufacturing issues. Engage appropriate departments to provide the customer a response.  Escalate customer delivery issues to sales management when resolution is not achieved.  Provide ongoing updates to the customers until all issues are resolved.
• Reporting – provide Sales Order reports for new customer PO’s; provide weekly Sales Order Backlog changes.
• Review order demand and ensure accurate input into the ERP system.
• Support Sales and Customer Relations Managers with tasks needed to support larger customers and sales function to include key meeting support – presentation preparation, minutes, logging and tracking of action items.
• Identify activities to continually improve the process of providing innovative and efficient customer care.
• Support the field Business Development team when needed.
• Interact daily with onsite operations and purchasing leadership and alert them to any customer changes, feedback, or questions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

• Previous experienc