Assistant Chief Nursing Officer - Ancillary Services

The Lemuel Shattuck Hospital, part of the Massachusetts Department of Public Health (DPH), is seeking a dynamic nursing professional for the role of Assistant Chief Nursing Officer (ACNO), Ancillary Services.  

Reporting directly to the Chief Nursing Officer (CNO), you will collaborate with multiple state agencies and hospital leadership to ensure nursing services meet high standards of care, safety, and efficiency in inpatient and outpatient services. Overseeing a wide range of ancillary and clinical services, including Social Services, Respiratory Therapy, and more, this role plays a key part in patient-centered care. You will also work closely with various state agencies, including the Department of Mental Health (DMH), Department of Developmental Services (DDS), and Department of Corrections (DOC), to enhance service coordination and patient outcomes.  With a focus on operational excellence and interdisciplinary collaboration, you will guide managers in clinical functions while fostering professional growth through delegation, performance appraisals, and leadership development.

The position requires a strategic leader who can manage budgets, staffing, and compliance initiatives, while actively participating in performance improvement and patient safety initiatives. You will be an advocate for staff and patient well-being, ensuring union relations, staff education, and operational goals are met. As a visible and accessible leader, your efforts will directly contribute to enhancing patient outcomes and maintaining a culture of high-quality, compassionate care.

Please Note: Selected Candidate must have a current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing.

Hours: Monday-Friday, 8:00AM-4:30PM, with Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide leadership and guidance to managers in operational and clinical functions of patient care, ensuring effective delegation and accountability.
• Foster the development of leadership skills in managers through the delegation of special tasks and projects, ensuring realistic deadlines are met.
• Act as an advocate for planned organizational change and oversee meaningful performance appraisals, including the completion of written annual evaluations.
• Manage agency personnel usage, reconcile billing, and approve overtime to meet staffing needs while monitoring cost control.
• Maintain knowledge of union contracts, ensuring positive labor-management relations through active participation in meetings.
• Ensure ongoing staff education and orientation to maintain the competencies of nursing personnel at all levels.
• Conduct investigations related to patient complaints, employee conduct, and reportable incidents, collaborating with Labor Relations to uphold agreements.
• Provide oversight and coordination of nursing performance improvement initiatives focused on patient safety, compliance, and quality outcomes.
• Lead committees and participate as an active member of performance improvement and patient care assessment efforts in collaboration with hospital leadership.
• Promote interdisciplinary communication and cooperation while maintaining visibility and accessibility to staff, fostering a positive workplace environment.
• Engage with patients, families, and the community to address concerns, ensuring exceptional customer relations and public interaction.
• Develop, manage, and monitor departmental budgets, analyzing variances, controlling overtime, and contributing to revenue-generating strategies.