Application Engineer II

Founded in 1925, Festo Corporation is the leading worldwide supplier of automation technology and the performance leader in industrial training and education programs.  For many years Festo has been providing impetus for factory automation and offers a wide product and service portfolio – from individual components to complex customized solutions and system. As a family-owned company, we act from a holistic perspective. We take responsibility for our actions globally and locally, we want to contribute to the quality of life and conservation of resources where we operate with new technologies, knowledge and education.

 

At Festo, we hire people who continuously live our five core Values:

• We are Ambitious

• We are Determined

• We are Visionary

• We Value Each Other

• We are Dependable

 

Purpose/Mission:

The Applications Engineer (AE) (Level II) provides engineering, product and application support, which includes engineering input for modifications to standard products to work in the customer’s application, as well as, conceptual proposals of machine design in the pre-sales phase, taking commercial considerations fully into account when proposing solutions. Additionally, AEs provide training and technical sales support. In this customer facing role, AEs are expected to spend 50% to 75% of their time visiting customers and making sales calls with Sales Representatives. AE’s provide commissioning services for new installations and conduct service calls until service department is staffed.

 

Impact on Business:

• Provides technical support to sales and customers on specific applications and production processes in factory and process automation in addition to specific industry segments.

• Focus on commercial and technical feasibility of proposals, based on technical and application knowledge for the corresponding Industry/Technology Segment.

• Proposes customer specific solutions, in accordance with industry practices or specific customer specifications

• Responsible for specification lists for the specific industry segments (e.g. Project Books*) Maintains files consisting of technical data, application examples, competitor info, test data and additional information as needed.

• Creates Requirement Specification together with the customer.

• During the pre-sales phase acts as interface between customer and all relevant departments within Festo, always in coordination with the sales engineer.

• Provides technical training and arranges knowledge transfer to the customer for the relevant products/applications.

• Supports and provides PMM with products/applications requirements as input for Product Development

• Supports in Question of Norms, regulations.

• Assists in the identification and winning of projects based on application /automation/sector competence.

• Knowledge Transfer for Multiplication of Solutions.

• May serve as mentor for less experienced AE’s

• May oversee installation and performs commissioning in alignment with specifications and requirements).

• AEs will troubleshoot system failures by reviewing and recommending redesigns of schematic diagrams, in coordination with Festo Engineering Department and may modify computer operating software programs from existing programs, or may be required to support the implementation of new operating software programs based on the direction of Festo Engineering Department or the customer’s specifications

• Support of product introduction (training support, e.g. onsite training during commissioning)

• Writing of bug/failure reports

• Travel will be required for business reasons such as, training, customer sites/visits or a company business event.

 

Innovation and Change:

 

• Identify standardized or custom applications and functional solutions and to develop application descriptions to fulfil the customer’s needs

• Discuss machine concepts to optimize machines, define specification and concept.

• Promote the use of new products and technologies that offer Festo greater competitive advantage.

• Drive the phase-out process by assisting in the transition of inactive products to newer products.

• Support the Product Segmentation Model through the selection of relevant products for solutions and actively give input to PMM for the program’s continue development.

 

Communication with internal and/or external Customers, Suppliers as well as Third Partie:

• Internal communication with the sales engineers and