Customer Manager Sr

Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”.  Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta. 

Some Essential Functions of this Position: 

• Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost. 
• Strategic thought leadership in developing a Customer Business Plan to deliver the principals’ business priorities. 
• Personally call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results. 
• Achieve competitively superior in-store presence in the assigned stores.  Personally call on regional and/district level supervisors and other customer operations personnel for both direct and indirect customers. 
• Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)
• Effectively use knowledge of customer, market and principal—involve marketing, technology and administrative resources to accomplish objectives. 
• Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration). 
• Pro-actively share information and customer/principal information with other team members to build organization capacity. 
• Utilize computer systems and technology to achieve the objectives of the Customer Business Plan.  Develop and maintain skill levels to support the use of Acosta communication systems. 
• Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business. 
• Demonstrate strategic planning in order to maintain principals’ business and build volume. 
• Demonstrate business development (pioneering) skills to result in new and increased business. 
• Complete special projects as requested.

Minimal Education Requirements: 

•  Bachelor of Arts Degree 

Experience Requirement: 

• A minimum of five years of relevant experience in retail multi-unit retail operations or CPG national sales. Leadership experience with remote teams. 

Knowledge, Skill and Ability Requirements: 

• Expertise in Microsoft software:  PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications.   
• Must have excellent presentation and communication skills.   
• Must be able to handle multiple projects simultaneously.