Manager, Sales Compensation - Remote

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:
 

This position is focused primarily on Sales Compensation Administration. With significant autonomy, this position ensures complete, timely, and accurate maintenance and administration of Sales Compensation programs for all company-wide Sales Incentive Plans (“SIP”) and LPL Financial and Financial Institute Divisions (“FID”) channel advisor/credit union program compensation. This position is responsible for the operational management of the administration team of analysts and specialists who complete the daily, bi-weekly, semi-monthly, quarterly, and annual cycles to support all SIP and Sales Compensation activity. This position serves as a sales compensation administration expert resource on a broad range of highly complex issues with minimal direction and review. The role will also be involved in Sales Incentive Plan design/re-designs (15 to 25% of time).

Job Responsibilities:
 

Sales Incentive Administration Leadership

• Manage the administrative processing for all SIP plans and LPL Financial and FID channel advisor/credit union program compensation, ensuring quality, accurate, and timely delivery.
• Research and resolve sales incentive issues/escalations as well as system platform issues associated with sales incentive administration.  
• Assess business needs and sales performance and design and/or re-design Sales Incentive Plans.
• Drive team and system performance to ensure consistency and adherence to SIP, HR, company, and regulated policies and procedures, along with confidentiality and security.
• Hire, coach, develop, train, supervise, evaluate, and if necessary, terminate staff, to create an optimal environment that ensures delivery on department objectives and customer expectations.
• Promote and maintain an open and active communication methodology with interactive participation. Communicate in a proactive manner to staff about the status of work in progress and potential impacts to each other.
• Identify, design, and implement process improvement efforts to streamline processes, increase productivity and gain efficiencies to provide cost effective value to our customers. This includes establishing balance and control procedures for processes to ensure data is processed accurately and efficiently.
• Ensure quality business recovery plans for the department are in place and tested which includes thorough documentation of processes/systems/tools to ensure continuity and compliance.
• Lead various compensation projects and processes, as assigned.

Stakeholder Collaboration

• Collaborates with sales leadership to obtain sales performance metrics/results for sales incentive administration to multiple, highly complex, diverse Sales areas.
• Collaborates with Finance teams to ensure accurate accounting of sales incentives and compliance with financial regulations.
• Work with HR partners and/or sales leaders to address any sales incentive-related inquiries from employees.
• Manage vendor relationships and collaborate with internal IT teams where applicable. 
• Participate in the annual sales incentive design/re-design process by collaborating closely with Compensation Consulting peers and sales leadership on design/re-design of Sales Incentive Plans.

System Administration

• Manage and maintain sales compensation software, systems, and tools.
• Implement system updates and upgrades to ensure continued efficient operations and compatibility with evolving business needs.
• Provide expert analysis, input, assessment, and assistance for all efforts with supporting technology for Sales Compensation with goal of ensuring optimal fit and quality for the SIP and Sales Compensation requirements of the organization.
• Must develop deep understanding of the technologies/systems/tools utilized to effectively administer Sales Compensation.

Reporting and Analysis

• Generate sales compensation reports to track sales compensation performance and spend, i