Consultant, Business Capability Team Analysis (Salesforce Administration)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Executing day-to-day configuration, support, maintenance and improvement of the platform.
• Salesforce user maintenance – support users in the following ways:
• Case management
• User and license management
• Defect management – identify defects and escalate to PO/PM/IT partners as appropriate
• Research and innovate new technical solutions.
• Stay informed of new Salesforce new features / functionality / updates
• Configuration management – work with RM/PM/PO & stakeholders to define optimal processes and configure the platform, including:
• Provide recommendations for process improvement.
• DevOps/release management, working within IT governance model and scrum framework
• User acceptance testing (UAT)
• Further define/refine requirements
• Administer and monitor data quality and health of the application. Work closely with the IT line to keep Salesforce working as designed.
• Communicate Salesforce updates or concerns with users, as needed
• Salesforce Certified Administrator certification required

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team management group may be the place for you!

As a Consultant, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey across multiple lines of business.

You will also be a member of the broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support and insights to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the outcomes.

Job Description

Key Responsibilities:   

• Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met. 

• Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Presents findings and recommendations to Business Capability Managers and/or Owners. 

• Assesses organizational impact for organizational change management planning. Coordinates communication and training and is accountable for overall business readiness. Provides recommendations to the Business Capability Manager and/or Owner and agile team. 

• Keeps up on the latest industry trends as well as customer needs and behaviors. 

• Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts. 

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Works with team to identify areas focus and provides insights to product and journey owner for prioritization. 

• Leads and execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Exper