Insurance Sales Manager (Pulte Insurance Agency)

Protecting what matters most to our customers with integrity and care.

At Pulte Insurance Agency, we protect what matters most—our customers and our people. As an independent agency within the PulteGroup family, we offer personalized insurance solutions with integrity and heart. Our team thrives on doing the right thing, working together, and creating a culture where everyone belongs. With opportunities for growth, community involvement, and recognition from Fortune and Great Place to Work, this is where your career can truly take off.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is hybrid and located is Coppell, Texas, a suburb of Dallas.

JOB SUMMARY

The Pulte Insurance Agency Sales Manager is responsible for driving sales strategies, managing the sales team, and achieving capture and financial targets. The ideal candidate will have a strong background in insurance sales, excellent leadership skills, and a proven track record of success in achieving sales goals. This role requires deep product expertise, operational discipline, and the ability to lead change and foster a high-performance culture.

PRIMARY RESPONSIBILITIES

• Lead, motivate, and manage a team of insurance sales agents to achieve individual and team sales targets

• Provide coaching, training, and support to the sales team to improve performance and productivity

• Conduct regular performance evaluations against set goals and provide constructive feedback and coaching to improve team performance

• Build and maintain strong relationships with clients, insurance carriers, and other stakeholders

• Develop and implement effective sales strategies to drive growth in property and casualty insurance products, leveraging builder-specific product knowledge and competitive positioning

• Oversee and optimize the sales funnel, ensuring CRM and quoting platforms are used effectively and compliance standards are met

• Collaborate with other departments to ensure seamless delivery of services to clients

• Serve as the primary point of contact for team members seeking assistance with various processes, addressing customer complaints and escalations, and handling underwriting exception requests

• Manage the team's phone queue and schedule queue downtime for meetings and other relevant events

• Monitor task performance within the team and reassign tasks when they are not completed within the expected timeframe

• Regularly convene with sales agents to address current priorities and needs. Review phone interactions, offer constructive feedback, and provide coaching as required

• Contribute significantly to distribution-related decisions, including realignment choices and lead updates

• Be the primary lead in team meetings, contributing to planning and presenting on specific items and goals; foster a collaborative team environment and promote teamwork among sales agents

• Communicate process changes as necessary and ensure the team comprehends these changes effectively

• Play an active role in the hiring process, including conducting interviews and taking responsibility for new hire onboarding

• Manage the time-off calendar for the sales team

• Stay updated on industry developments, competitors, and regulatory changes

• Track agent productivity, service levels, and maintain contact cadence and follow-up standards

• Lead pilots or working groups to test new processes and provide strategic input on product and policy discussions

• Drive change management and process improvement initiatives, formalizing operational reporting and performance tracking

• Proactively engage with agents and stakeholders, providing weekly updates and maintaining customer feedback tools

• Foster a positive team culture through recognition, engagement, and talent development

SCOPE: (decision making, size of organization, budgetary etc.)

• Decision Impact: Team

• Department Responsibility: None

• Budgetary Responsibility: No

• Direct Reports: Yes

• Indirect Reports: No

• Physical Requirements: May occasionally lift and/or move up to 25 pounds.

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK

• Ensures appropriate staffing to meet department needs

• Utilizes recruiting and selection tools/processes to build organizational talent

• Delegates work according to employee’s abilities and skills

• Evaluates employee’