Senior Engineer, Cloud (Observability Lead)

No Agency Submissions Accepted.

Location: Onsite, Sunnyvale, California (5 days a week in the office)

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision:

Our Engineering team is driven by a culture that thrives on visionary leadership, autonomy, and ownership, creating a dynamic synergy that drives us forward in the ever-evolving landscape of cybersecurity. 

When you join our team, you become part of the leader in Zero Trust Segmentation. You'll work with a cutting-edge technology stack that spans operating systems, distributed applications, and immersive UI/visualization tools.  

We're shaping the future of cybersecurity. And together, we will continue to build world-class products—led by people with different perspectives, backgrounds, and a commitment to innovation in a time when the world faces its greatest cybersecurity threats in history. 

Your Impact: 

We are seeking a Senior Engineer for our Cloud team with a strong focus on observability to join our engineering team as the Observability Lead. In this role, you will champion initiatives to enhance our production systems'the reliability, visibility, and operational readiness. of our production systems. You will collaborate closely with engineers to catalog services, improve logging practices, reduce log noise, and integrate additional metrics across all applications. Additionally, you will develop runbooks, build dashboards, and manage PagerDuty configurations and escalation workflows.

• Serve as an advocate for observability practices within the engineering team, promoting operational best practices and reliability. 

• Catalog all production services, documenting critical details for operational visibility and management. 

• Collaborate with engineering teams to develop and implement a comprehensive observability plan, ensuring metrics are integrated into all services. 

• Enhance logging practices where needed, reduce log noise, and ensure meaningful insights are captured. 

• Add and refine metrics across applications to improve operational visibility and performance tracking. 

• Develop detailed runbooks for critical alerts and incidents, facilitating efficient response processes. 

• Build and maintain dashboards that offer insights into SLAs, performance, and business metrics for engineering and product teams. 

• Set up and manage PagerDuty alerts, define on-call duties, and establish incident escalation paths. 

• Continuously improve alerting, logging, and monitoring processes to enhance service reliability and reduce unnecessary noise. 

Your Toolkit:

• Proven experience in a DevOps or observability-focused role, concentrating on production service management and operational excellence. 

• Prior experience working with microservices in a production environmen