Graduate Documentation Advisor

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Graduate Documentation Advisor plays a vital role in ensuring successful graduate outcomes by facilitating communication with graduates. This role supports a potential smooth transition for recent graduates into other institutions, matching courses, or requirements, from one institution to the other. With their unwavering support of our graduates, this role supports successful career outcomes both for our graduates and for the organization.

What You’ll Do:

1. Outbound Student/Graduate Calls: Initiate outbound calls to students and graduates within the assigned population.
2. Articulation Partner Information: Provide interested graduates with details about our partner schools and compatible programs.
3. Post-graduation Support: Works to understand graduate circumstances and provide guidance on career search options.
4. Team Collaboration: Collaborate with Career Services teams to collect necessary documentation and engage in outreach related to this function.
5. Perform other duties as assigned.

Career Level Expectations:

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience:

• Associate degree or equivalent experience.
• Skills – organization, communication/interpersonal skills, attention to detail, teamwork, and time management.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience and/or any strong or advanced proficiency in the above required skills/experience.
• Knowledge of the Accrediting Bureau of Health Education Schools (ABHES) accreditation guidelines.
• Experience leveraging social media for business purposes.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills or abilities – influence, comfortability communicating with all levels of an organization, punctual, disciplined, complex problem-solving, attention to detail, and motivation.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands:

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

 

Anticipated starting salary is based on experience and qualifications.

Compensation Range$20—$21 USD

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