Customer Renewal Executive (CRE)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Customer Renewal Executive

Location: SAP Office, Boston, MA  (preferred)

 

The Customer Renewal Executive (CRE) is responsible for the daily management of assigned customer accounts, focusing on securing renewals and promoting cloud innovation paths for On-Premise solutions. Under the guidance of a senior CRE, you will help maximize customer value, ensure customer satisfaction, and drive the adoption of successor cloud solutions.

 

Key Responsibilities:

• Develop and implement account strategies to secure current support renewals with support from a manager and/or senior CRE.
• Manage deal negotiations and commercial aspects from opportunity to close for renewals.
• Utilize internal systems to research customers, assess risks, and forecast accounts.
• Drive opportunity development for transitioning current On-Premise customers to the cloud.
• Collaborate and engage with cross functional teams when needed.
• Promote and leverage the Cloud Extension policy to repurpose spend towards SAP cloud solutions.
• Collaborate and work on additional short-term projects as needed, alongside your renewal responsibilities
• Serve as the primary point of contact for customers, maintaining satisfaction through issue mitigation and escalation management.

Experience & Language Requirements:

• 0-3 years of experience of technical business experience .
• Working knowledge of SAP’s Cloud solutions.
• Commercial experience, including developing account management plans and contract negotiation a plus
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).

Skills:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to work collaboratively with cross-functional teams.
• Customer-focused mindset with a commitment to delivering value.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and