Senior Manager - Go to Market Planning

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for delivering engagement moments, interactions and/or events for employees with our products and services that encourage discovery, promote features and benefits, and facilitate learning to drive engagement, strengthen product knowledge, and enhance advocacy for Company products and services. Manages the execution of programs and experiences end to end to deliver sales success and an outstanding customer experience. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities
Assists with the design and implementation of employee engagement plans that inform, educate and enhance the understanding of the Company’s products, services and experiences.
Manages the implementation of employee engagement and/or reinforcement plans that support key sales and service behaviors and ensure the sales success of the Company’s products, services and experiences.
Influences the design and implementation of employee engagement events – brainstorming ideas, creatively planning, and recommending communications that amplify the brand.
May assist with design and manage incentives and other programs as necessary to achieve critical milestones to success.
Leads on-site execution of events, and travels as needed to support an outstanding experience and flawless execution.
Responsible for vendor selection, management, and negotiation in collaboration with senior leaders. Manages logistics associated with the delivery of employee engagement plans.
Develops post-event feedback plans to gather qualitative and quantitative feedback measuring sentiment and adoption.
Partners closely with others to design methodologies and review feedback and insights to inform future plans and execution.
Manages invoicing and event budgeting details as needed.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

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