Senior Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Brentwood, TN office is hiring a Senior Client Service Associate. This role serves as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team. You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of basic financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently.

This is an on-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position: $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect/new client paperwork/setup

• Follows up on funds transfer from surrendering company

• Maintains CRM Salesforce database

• Researches and follows up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors

• Records incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with clients to understand their personal history and current financial needs

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.

• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, including death claim processing

• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow-Up

• Gathers client data and may prepare the materials for client meetings and reviews

• Conducts tax research (1099s)

• Completes any follow-up needs for clients

Industry/Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model

• Understands financial terminology and products

• Has working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices

• Attends Client Services and company educational events

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes

• Completes operational projects to support enhancements and changes

• Communicates process and sales updates to team

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or related field

• 2+ years’ experience in financial services or related industry

• 2+ years’ client-facing/customer service experience

• Proficient with Microsoft Office Suite or related software required

• Familiarity with Salesforce preferred

• Ability and interest to learn financial concepts and products

• Ability to work with deadlines, be flexible under pressure, and prioritize work

• Strong attention to detail

• Good problem-solving skills

• Superior verbal and written communication skills

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications