Electric Billing Project Manager (IS Project Director) - ITS - CSB (1070) (153870)

Company Description

*Announcement reopened to allow for more applications. Those that have previously applied will NOT need to reapply.*

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 05/05/2025 
• Application Filing Deadline: 06/10/2025 
• Recruitment ID: PBT-1070-153870 (RTF0153869-01156875)

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Job Description

Reporting to the Information Technology Services (ITS) Director of Applications, the Electric Billing Project Manager is directly responsible for working collaboratively with Energy Data Systems, Retail Services, Customer Service, and other SFPUC groups to maintain and modernize the technology and systems that enable Electric Billing. 

The Electric Billing Project Manager will oversee the current billing system’s managed services provider, ensuring the effective execution of contracts, optimal performance, and adherence to IT standards and best practices. This role involves managing contract modifications, prioritizing change requests, and developing Statements of Work (SOWs). The role also involves leading the requirements-gathering process for new projects, facilitating critical meetings, supporting reporting activities, and coordinating with a range of internal and external stakeholders.

Essential Functions:

• Serve as the Contract Manager for the managed services provider.
• Monitor and manage contract capacity and modifications confirming funding with the stakeholders (Power Enterprise, ITS, CSB).
• Prioritize and address change requests and develop SOWs for new projects.
• Oversee and manage the managed services provider’s performance, including adherence to Service Level Agreements (SLAs), ticket remediation, application response times, and hosting security accreditations.
• Ensure timely updates for operating systems, software, and patches.
• Lead ITS project management for the migration of C2M to the CSS (SaaS version).
• Support Power’s migration to new customer web portal.
• Support EBPP changes (bill print, changes to payment providers).
• Coordinate with Energy Data Systems, Retail Services, CSB, and other relevant groups to gather requirements for SOWs related to billing, process improvements, and new Power programs/projects.
• Schedule and facilitate monthly Steering Group meetings, set agendas, and ensure action items are assigned and completed.
• Run core team meetings, plan Jira closures, and participate in weekly check-ins with managed service provider to ensure To-Dos, Jiras, and unbilled accounts are resolved by responsible teams/individuals & intervene as necessary.
• Develop and run basic SQL queries for research and analysis as needed.
• Develop and enhance reports as requested by EDS, Retails Services, Finance, and CSB. 
• Provide support and liaise with the managed services provider on daily operational issues, including collections, affordability programs, billing/To-Dos, and interface issues between C2M/Kubra/Repro/Maximo/Aclara etc.
• Interface with other City departments and vendors as necessary.

The 1070 Electric Billing Project Manager (IS Project Director) will perform other related duties as assigned.

Qualifications

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in te