Brand Designer, Web

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front’s Brand Studio Team is hiring an experienced brand designer to help us design a best-in-class interactive web experience and bring moments of “wow” to life across digital channels. This role will help redesign Front.com from the ground up, create interactive experiences that enable breakthrough campaign moments, and optimize our web experience so that it’s a beautiful expression of our brand and a high-performance destination. We’re looking for someone who is a detailed systems thinker at heart but who knows when to break outside the box to bring bold digital ideas to life in new ways. This person will work in tight collaboration with developers, animators, and other designers on the team. This role reports directly into our Head of Brand.

We’re looking for someone who is a web systems thinker at heart: who knows how to build, implement, and elevate a web style guide and who designs with best practices of responsive design.

What will you be doing?

• Set a new standard of craft and execute impeccable design work across a range of digital touchpoints

• Work directly with members of the Brand Studio Team and other core marketing stakeholders to evolve and elevate Front.com

• Build digital experiences that enable break-through campaign moments

• Lead the design process–from wireframing to QA to launch–for interactive experiences that drive huge business impact

• Own a new web style guide and component library that applies best practices in responsive design, ensures consistency across touchpoints, and enables the entire team to efficiently create for web 

• Partner closely with the dev team to launch and maintain a best-in-class web experience 

• Collaborate with growth and marketing operations to explore elegant ways to optimize our digital channels to increase their impact 

• Bring the Front brand to life in ways that push our visual style and storytelling forward

What skills & experience do you need?

• 5+ years of in-house or agency design experience with a strong portfolio of digital work

• Proficiency in Figma

• Strong skills in information hierarchy and visual storytelling

• Deep understanding of current UI/UX trends, craft, and patterns

• Well versed in web testing and optimization throughout the marketing funnel

• Excellent communication and feedback skills 

• An understanding of what great looks like…and how to bring it to life 

• A deep desire to balance beauty and impact :)

What we offer

• Competitive salary

• Equit