Customer Request Technician - Decatur, IL

Job Description

Customer Request Technician – Decatur, IL
ADM Research
Full time, non-exempt position
 
The Customer Request Technician is an entry-level position that requires a person who is highly productive and will provide high quality service to customers, both internal and external.  This position demands good time management skills, the ability to work in a team environment, customer service skills, data entry, and a variety of jobs, tasks and other duties as assigned. Must have a safe working attitude, be an active participant in safety programs and learn and follow written rules and procedures.
 
Responsibilities

• Manage inventory of assigned products
• Fill, package, and ship sample requests
• Communicate with requestors status updates on requests and projects
• Maintain the cleanliness of work area
• Work with Research and the business units to ensure customer satisfaction
• Maintain documents for products
• General housekeeping duties
• Record product codes/lot numbers
• Strong safety aptitude and work ethic
• Ability to sit and stand for long periods of time
• Ensure compliance to procedures, guidelines, and ADM policies
• Dependable and desire to learn with a positive attitude
• Learn food safety protocols and complete HACCP training 

 Skills and Qualifications

• Ability to lift up to 50 lbs.
• Attention to detail oriented
• Must be familiar with English and Metric measurement units
• Ability to operate simple machines (pallet jack, pallet lifter)
• Ability to work in a warehouse environment
• Ability to work with databases
• Ability to do repetitive tasks in an efficient and timely manner
• Multitasking
• Ability to adapt to a changing working environment

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.   ​
Hiring Manager- Dalton Van Fleet  ​
Recruiter- Ashley Medina

City

Decatur

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$35,900.00 - $67,500.00