Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE:

• Engages with and actively collaborates with clients, community partners and visitors to improve the client experience in the drop-in center and shelter.
• To be successful in this position, he/she must demonstrate through action best practices related to inclusivity and cultural humility as well of knowledge of social service safety net and housing programs that benefit people experiencing homelessness.

WHAT YOU WILL DO:

• Engages with and actively collaborates with clients, community partners and visitors to improve the client experience in the drop-in center and shelter.
• This position leads as chairperson the Consumer Leadership Group (CLG) and is responsible with establishing and sustaining CLG membership by continually extending an invitation to clients who have experienced or are experiencing homelessness to engage, be real, be heard, and advocate on their own behalf.
• Will ensure that the CLG convenes once per month on an ongoing basis. Based on the feedback received by CLG, The CECP Coordinator will make recommendations on potential drop-in center and shelter improvements to the Homeless Services Supervisors and Executive Leadership.
• Will coordinate volunteer, student and staff led shelter/drop-in center activities to ensure scheduled activities meet the needs of served clients.
• Maintains continual contact with clients receiving drop-in and shelter services to assess their satisfaction and communicates client responses back to the drop-in center/shelter team so that timely intervention may occur.

MINIMUM  QUALIFICATIONS:

• Bachelor’s in human services and 1 year of homeless, behavioral health, residential and/or crisis services delivery experience or associates with 4 years’ experience or High School diploma and 6 years’ experience.
• Act 33/34/73 clearances
• Pre-Employment Drug Screen
• Acts as a community liaison with clients seeking services, community partners and stakeholders to ensure that both the drop-in center and shelter clients receive excellent coordination of care. This will include forming linkages and connections to additional resources and services that are determined to beneficial to clients receiving services.

POSITION HIGHIGHTS/BENEFITS:

Work Schedule: This is a Non-Exempt (hourly) position. Work hours are congruent with the hours of operation at Second Avenue Commons. Primarily daylight, Monday – Friday. Some evenings and weekends may be required. Will also provide on-call support according to a rotation schedule.

Great Benefit Package: (Benefits start Day 1 of employment): 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.

Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.