Account Executive

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary 

This role accelerates growth within athenahealth’s existing Small Group (1–5 MD) client segment by expanding adoption of new products and services. The Account Executive drives revenue by identifying opportunities, engaging decision makers, and guiding clients through purchasing decisions that strengthen their operational and financial performance. This is a remote role with regular collaboration across internal teams. This position reports to the Account Executive, Manager.  

About the Team 

The Small Group Sales team supports independent medical practices by helping them adopt solutions that improve financial outcomes, operational efficiency, and long‑term growth. The team partners closely with Customer Success, Product, and Marketing to understand client needs and position the right solutions at the right time. They rely on CRM tools, analytics, and cross‑functional insights to identify opportunities and deliver a consistent, high‑quality client experience. 

Essential Job Responsibilities 

• Drive new revenue from existing clients by identifying, qualifying, and closing opportunities for additional products and services. 

• Manage a full sales cycle including prospecting, discovery, presentations, value articulation, proposal development, and negotiation. 

• Maintain a healthy pipeline at 2x quota and consistently meet or exceed assigned revenue targets. 

• Conduct discovery conversations to understand client challenges related to billing, coding, denials, days in A/R, collection rates, patient payments, and payer performance. 

• Position athenahealth’s Extended Revenue Cycle Management services and other offerings to address client needs and improve outcomes. 

• Build strong relationships with practice administrators, physician owners, and billing leaders to support decision‑making and address concerns. 

• Understand client contractual structures and support rate negotiations associated with organizational growth or expansion. 

• Maintain accurate and timely pipeline reporting, forecasts, and CRM documentation. 

• Rapidly learn and effectively position newly launched products and services. 

•  Integrate AI‑enabled tools into daily sales activities to improve prospecting, discovery preparation, proposal quality, and pipeline management; evaluate emerging AI capabilities and share insights to strengthen team workflows.  

• Travel required up to 25% annually. 

Additional Job Responsibilities 

• Collaborate with Customer Success Managers to identify expansion opportunities and coordinate client engagement strategies. 

• Support cross‑functional initiatives that enhance sales processes, messaging, or client experience. 

• Participate in training, enablement sessions, and product updates to maintain strong solution fluency. 

• Contribute feedback to product and marketing teams based on client needs and market trends. 

• Assist with internal projects that improve operational efficiency or sales effectiveness. 

Expected Education & Experience