Scheduled Hours

40

Position Summary

Position handles the day to day operations of providing assistance to staff working with insurance matters, supervising, advising and overseeing posting, collections, and/or reimbursement functions, and counseling patients and/or families on options for financial assistance.

Job Description

Primary Duties & Responsibilities:

• Communicates policies and procedures to staff on collection issues to promote efficient workflow of collection processes.  Directs and monitors daily activity of all IBC staff.
• Counsels’ patients on financial and other issues regarding collection management. 
• Advises department manager on collection issues that arise. 
• Monitors and updates monthly collection totals in department. 
• Participates in the selection process of new employees, training, supervising and evaluating employees; informs employees of changes in the department. 
• Assists manager with establishing projections and goals.
• Monitors and reviews productivity standards of staff.
• Interacts with clinical department support staff to enhance billing processes.
• Keeps updated on changes in collection policies.
• Administers personnel policies.
• Assists with coverage in staff areas during illness/vacations. 
• Other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Position works remotely, however, occasional onsite presence will be required.

Physical Effort

• Typically sitting at a desk or table
• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Ability to work and maintain the hours of 9:00 AM - 6:30 PM Monday through Thursday and Friday 9:00 AM - 1:00 PM.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Accounting, Communication, Customer Service, Finance, Health Insurance, Organizing, Problem Solving, Supervisory Management

Grade

C11

Salary Range

$56,200.00 - $87,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu