Customer Claims Coordinator - Live Oak Plant

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

Job Title:  Customer Claims Coordinator

 

 

Job Summary:
This position reports to the Claims Manager and is responsible for handling claims, resolving claims and deals with customers and the sales force.  The position is directed to create customer satisfaction and drive defect elimination when processing customer concerns, while processing claims in a timely manner, must identify the root cause of the claim and drive to the appropriate resolution including the issuance of credit memos and/or decline to the customer.  The work schedule is Monday – Friday, 8:00 am – 5:00 pm. 
 

Key Responsibilities:

• Receive claim calls from customers or Milliken sales
• Document all claim communications
• Research and attach claim details from Milliken systems
• Prepare and transmit outgoing communication to customers and sales organization
• Receive, investigate and reconcile customers deductions
• Issue credit memos according established guidelines

 

 

Qualifications – Preferred

• High school diploma or equivalent
• Good phone etiquette
• Basic math skills
• Good written and verbal communication sills
• Knowledge of SAP
   

 

The successful candidate should demonstrate strengths in the following:

• Problem solving and analytical skills
• Initiative and self-motivation
• Communications skills
• Good computer skills
• Excellent typing skills

 

By combining science with design and insights, Milliken tackles the issues and concerns of today. Every day, our community of innovators is invigorated by the challenge of finding creative ways to enhance people's lives and make the world around us easier, safer, more sustainable and more beautiful.