Regional Business Manager III (Walla Walla, WA ) #111681

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Provides superior account and community management to PacifiCorp’s key community, commercial and industrial accounts.  Functions as the primary point of contact with assigned communities and accounts. 

Responsibilities of this position include the following:

• Promote a customer first culture and commitment to delivering outstanding results for customers.
• Manage relationships with City and County elected officials, business associations, other key community contacts and large commercial/industrial account contacts.  
• Provide exceptional customer service to communities, which includes participating in city council, county, business association and rotary meetings, for example.
• Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Inform communities of company initiatives by delivering key messages and giving presentations to local organizations as appropriate.   
• Negotiate franchise agreements and resolution of issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.).  
• Manage the company's involvement in community events that support company objectives.
• Establish business relationships with key contacts and ensure high customer satisfaction ratings with assigned customers.  This will include commercial, industrial and government accounts.
• Provide exceptional customer service and response to customers regarding power quality, billing, expansion projects, executive visits, outages, credit issues. This shall include developing individualized account management strategies for assigned customers.
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources, competencies and create solutions-oriented outcomes for assigned customers.
• Collaborate with other company business units to address and solve customer problems and concerns.

Requirements for the position include the following:

• Bachelor’s Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience. 
• A minimum of five years of experience in account or community management.
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process. 
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. 
• Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans. 
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.                               
• Demonstrated project management, team work and leadership skills to produce desired business results.  
• Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
• Public speaking and presentation skills
• Experience with community relations and processes
• Ability to work with all organizational levels to influence actions and negotiate outcomes.  
• Strong computer skills including the use MS Word, Excel and Power Point.

Preferences

• Prior experience in the energy industry.

Additional Information

Req Id: 111681 
Company Code: PacifiCorp  
Primary Location: WALLA WALLA     
Department: Pacific Power 
Schedule: FT 
Personnel Subarea: exempt
Hiring Range: $115,900 - $136,300  
This position is eligible for an annual discretionary performance incentive bonus of up to 15% of salary.  

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

 

Employees must be able to perform the e