Clinical Operations Manager (BT-24132)

This Clinical Operations Manager (COM) will support the Safety, Health and Mission Assurance contract in Moffett Field, CA. As part of the Ames Health Unit (AHU) management team, will work collaboratively with the Medical Director and key members of the Ames Research Center (ARC) administration (including mission safety, human resources, risk management, and others) to assure that the AHU delivers high-quality, cost-efficient clinical services, according to occupational health best practices.

RESPONSIBILITIES:

• Staff supervision: orient and train, conduct periodic performance evaluations, maintain personnel files, and coordinate work schedules.
• Program support: develop policies and procedures, ensure high quality customer service, manage Electronic Health Record System, and monitor service utilization patterns and trends.
• Communication and care coordination: Act as health unit liaison to ARC community, NASA headquarters, Office of Workers' Compensation Programs (NSSC), ARC Safety Office, and utilize the Ames Safety Accountability Program (ASAP).
• Financial management: Support financial transaction including budgeting, accounting, and inventory.
• Accreditation and compliance: Act as the Health Unit Privacy Officer, maintain continual accreditation requirements, ensure instrument calibration and maintenance, and produce monthly reports summarizing health unit activities.
• Education and Outreach: Manage the AHU involvement in outreach, education, and service events, such as annual flu vaccine clinics, blood drives, wellness campaigns, and health & safety fairs.
• Other duties as assigned.

REQUIRED:

This position has been posted at multiple levels (must meet minimum level indicated). Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

• This position requires US Citizenship or Permanent Resident status due to the sensitivity of customer related information.
• Must have a bachelor's degree in the field of Occupational Medicine (or related field).
• Must have 4+ years of applicable work experience in clinical operations and administration of occupational health programs.
• In lieu of degree: Candidates with a minimum of a high school diploma/or equivalent, and 8+ years of applicable work experience in clinical operations and administration of occupational health programs will be considered.
• Experience with documentation practices using electronic medical record systems.
• Must be able to get a Medical Clearance to be a member of the Ames Medical Emergency Response Team.
• Vaccinations and surveillance as appropriate for a healthcare worker.

DESIRED:

• Strong working knowledge of occupational health services delivery, including regulatory requirements for occupational health medical surveillance programs in research and industrial settings; OSHA reporting and medical surveillance requirements; and documentation requirements for Workers' Compensation insurance claims.

WORK LOCATION:

• This position is located onsite at Moffett Field, CA.
• This position may require some travel.

BACKGROUND INVESTIGATIONS REQUIRED:

All Bastion employees must be able to pass a national agency check, some positions require a clearance and will require an extensive background verification/check process.

DRUG AND ALCOHOL SCREENING REQUIRED:

All Bastion employees must be able to pass pre-employment drug screen; some contracts require participation in periodic random drug and alcohol screening programs.

STANDARD BASTION REQUIREMENTS:

• Must have experience with Microsoft Office Suite.
• All of Bastion's employees must be team players.
• Able to communicate effectively, verbally and in written form, with internal and external customers.
• Able to follow company programs, processes, procedures, practices