Sr. Patient Scheduling Coord HP

Job Summary:
Supports a specialty surgical care team, typically consisting of two surgeons, APP, and RN support. Provides backup for sub-specialty providers and ensures smooth daily operations during busy periods or staff absences. Maintains consistent ambulatory schedules to support patient needs.

Education/Experience:

• High school diploma or GED, with three years in a customer service role, showing problem-solving skills under pressure.
• Experience with handling high call volumes and knowledge of medical terminology preferred.

Licensure/Certification:

• N/A

Essential Functions:

1. Manages incoming calls, maintaining call standards.
2. Schedules appointments and tests, securing insurance authorizations as needed.
3. Coordinates external studies and ensures results are available in the system before appointments.
4. Schedules follow-ups with tests or treatments; ensures results are documented.
5. Facilitates provider communication and manages calls, peer reviews, etc.
6. Cancels and reschedules appointments per patient request.
7. Verifies image accessibility from digitized studies.
8. Coordinates ambulatory procedures and manages pre-certifications and authorizations.
9. Routes external referrals and follows up per provider instructions.
10. Communicates follow-up instructions to patients and schedules as needed.
11. Assists in training new personnel.
12. Manages physicians' travel and academic schedules and updates for call schedule planning.
13. Manages urgent requests as per departmental guidelines.
14. Handles insurance authorizations and assists with patient billing questions.
15. Performs additional duties as assigned.

Skills/Qualifications:

• Proficiency in multiple computer systems for data access and documentation.
• Self-motivated, works independently, maintains a positive attitude with the public.

Work Environment:

• Medical office setting.

Physical Requirements:

• Able to stand, walk, sit, bend, reach, and use hands frequently.
• Must be able to lift, carry, push, or pull up to 20 lbs regularly and occasionally up to 50 lbs

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.