Jobs and Careers
VO
[InsideBoard AI] Success & Advisory Manager
VO2 GROUPUnited Statesfull_timeVerifiedPosted 3 Jun 2025
About the role
🌟 VO2 GROUPIndependent French Leader in Tech and Digital ConsultingWe are present in Paris, Montreal, Luxembourg, Shanghai, New York, and Geneva, with over 800 consultants 🇫🇷🇨🇦🇨🇳🇺🇸🇨🇭.
🌍 Global leader in customer and corporate experience We collaborate with the most iconic brands to ensure their success: ✔️ From strategy and innovation ✔️ To large-scale execution, thanks to our expertise in business, tech, data, and AI 🤖✨
🏆 Recognitions & LeadershipLeader in innovation and growth 2025 (Les Echos Business Magazine) Multi-tech player and Premium Salesforce partner
🌿 Champion of "Responsible and Sustainable Tech"Created with gender parity, advocating for equality through an engaged leadership team 🌟 45% women within our teams Award-winning TopCom campaign in 2024
📜 Certifications and AwardsSalesforce Impact Partner 2024 Cybervadis 2024 Impact Company of the Year 2023 by Choose My Company
🚀 VO2 GROUP: The Bright Side of Tech 🌈
---- ---- ---- ---- ---- ---- ---- ---- ---- ----Only applications from candidates located in the state of New York, USA, will be considered.
Location: Manhattan, New York (Hybrid – 2-3 days/week on-site)Company: Inside Board AI (VO2 Group)Job Type: Full-time, Permanent
🚀 About VO2 Group
VO2 Group is a next-generation consulting firm specializing in customer experience, digital transformation, and data-driven innovation. With 700+ consultants across the globe, we serve some of the world’s most iconic brands — including Tiffany, Dior, and General Motors — transforming strategy into real-world impact with agility, tech precision, and creativity. We believe in bold ideas, collaborative execution, and empowering people to thrive.
This position is within InsideBoard AI, the AI-focused entity of VO2 Group.
InsideBoard AI is the AI-powered digital success platform for change management, operational excellence, and performance. Our mission is to bridge the gap between strategic goals and execution, ensuring transformation success and maximizing ROI on Salesforce (Sales, Service, Commerce, Experience Cloud, etc.).
🎯 About the Role
We’re looking for a Success & Advisory Manager to lead strategic engagement and adoption of EmpowerHub, our AI-powered digital success platform. This is a high-impact, cross-functional role that blends customer success, change management, and program leadership. You’ll partner closely with business unit (BU) champions, customer leadership, and operational teams to design, deploy, and scale engagement strategies that drive user adoption, measure performance, and foster self-sufficiency.You’ll be both a strategic advisor and operational lead, translating vision into action, engagement into measurable outcomes, and business needs into scalable success.
🧭 Your Key Missions
- Centralize strategy: Capture business priorities from leadership and consolidate them into a coherent execution roadmap. - BU Champion Management: Identify, onboard, and coach BU champions to promote community-driven success. - Design Authority & Best Practices: Ensure optimal use of InsideBoard AI through governance frameworks, rituals, and platform guidelines. - Engagement and Success Plan Management: define Business or Change management campaigns plan, contribute to enablement plans, training, and comms assets to support business digital transformation at scale. - Campaign Management: Support the creation, configuration, and rollout of platform campaigns; monitor adoption and performance. - Success Community Insights: Analyze community behaviour and user engagement to detect opportunities, blockers, and KPIs to improve. - Co-lead Governance & PMO: Coordinate operational governance across business units, including follow-ups, reporting, and leadership reviews. - Business Needs Prioritization: Centralize feature requests and feedback; manage a prioritized backlog that reflects business impact. - User Enablement: Empower BU leads to become autonomous in campaign management, analytics, and platform operations.
✅ What You Bring
- 7–10 years of experience in Customer Success, Digital Transformation, Program Management, or Strategic Advisory roles. - Proven ability to engage cross-functional stakeholders in complex environments. - Background in ro
🌍 Global leader in customer and corporate experience We collaborate with the most iconic brands to ensure their success: ✔️ From strategy and innovation ✔️ To large-scale execution, thanks to our expertise in business, tech, data, and AI 🤖✨
🏆 Recognitions & LeadershipLeader in innovation and growth 2025 (Les Echos Business Magazine) Multi-tech player and Premium Salesforce partner
🌿 Champion of "Responsible and Sustainable Tech"Created with gender parity, advocating for equality through an engaged leadership team 🌟 45% women within our teams Award-winning TopCom campaign in 2024
📜 Certifications and AwardsSalesforce Impact Partner 2024 Cybervadis 2024 Impact Company of the Year 2023 by Choose My Company
🚀 VO2 GROUP: The Bright Side of Tech 🌈
---- ---- ---- ---- ---- ---- ---- ---- ---- ----Only applications from candidates located in the state of New York, USA, will be considered.
Location: Manhattan, New York (Hybrid – 2-3 days/week on-site)Company: Inside Board AI (VO2 Group)Job Type: Full-time, Permanent
🚀 About VO2 Group
VO2 Group is a next-generation consulting firm specializing in customer experience, digital transformation, and data-driven innovation. With 700+ consultants across the globe, we serve some of the world’s most iconic brands — including Tiffany, Dior, and General Motors — transforming strategy into real-world impact with agility, tech precision, and creativity. We believe in bold ideas, collaborative execution, and empowering people to thrive.
This position is within InsideBoard AI, the AI-focused entity of VO2 Group.
InsideBoard AI is the AI-powered digital success platform for change management, operational excellence, and performance. Our mission is to bridge the gap between strategic goals and execution, ensuring transformation success and maximizing ROI on Salesforce (Sales, Service, Commerce, Experience Cloud, etc.).
🎯 About the Role
We’re looking for a Success & Advisory Manager to lead strategic engagement and adoption of EmpowerHub, our AI-powered digital success platform. This is a high-impact, cross-functional role that blends customer success, change management, and program leadership. You’ll partner closely with business unit (BU) champions, customer leadership, and operational teams to design, deploy, and scale engagement strategies that drive user adoption, measure performance, and foster self-sufficiency.You’ll be both a strategic advisor and operational lead, translating vision into action, engagement into measurable outcomes, and business needs into scalable success.
🧭 Your Key Missions
- Centralize strategy: Capture business priorities from leadership and consolidate them into a coherent execution roadmap. - BU Champion Management: Identify, onboard, and coach BU champions to promote community-driven success. - Design Authority & Best Practices: Ensure optimal use of InsideBoard AI through governance frameworks, rituals, and platform guidelines. - Engagement and Success Plan Management: define Business or Change management campaigns plan, contribute to enablement plans, training, and comms assets to support business digital transformation at scale. - Campaign Management: Support the creation, configuration, and rollout of platform campaigns; monitor adoption and performance. - Success Community Insights: Analyze community behaviour and user engagement to detect opportunities, blockers, and KPIs to improve. - Co-lead Governance & PMO: Coordinate operational governance across business units, including follow-ups, reporting, and leadership reviews. - Business Needs Prioritization: Centralize feature requests and feedback; manage a prioritized backlog that reflects business impact. - User Enablement: Empower BU leads to become autonomous in campaign management, analytics, and platform operations.
✅ What You Bring
- 7–10 years of experience in Customer Success, Digital Transformation, Program Management, or Strategic Advisory roles. - Proven ability to engage cross-functional stakeholders in complex environments. - Background in ro
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