Travel Associate - Sabre (ZR_28398_JOB)

This is a remote position.

• Thursday’s – Monday’s from 10:00am – 7:00 pm with 1hr unpaid break

• Respond immediately to inbound client inquiries via phone, email, text, or chat. Ensure itineraries are confirmed and sent out on the same day as requested.
• Effectively research and make decisions based on available information, balancing guest needs with business priorities.
• Handle and resolve a variety of customer concerns, complaints, and questions via phone and email.
• Efficiently manage service requests and coordinate travel arrangements.
• Perform outbound calls to hotel suppliers to confirm bookings and billing.
• Respond professionally, appropriately, and promptly.
• Provide accurate travel advice.
• Document client concerns for follow-up.
• Maintain a working knowledge of company products, services, and promotions.
• Assist with additional projects or assignments as required.

Requirements

• 2–5 years of experience with Sabre.
• Full fluency in English (verbal and written).
• At least 2 years of experience in customer service and/or a sales-related environment.
• Proficiency in systems such as Sabre, Excel, and Word.
• Exceptional customer service skills, including problem-solving while balancing customer and company needs.
• Strong interpersonal communication skills (verbal and written).
• Extraordinary time management skills, with the ability to manage multiple projects simultaneously.
• Flexible schedule based on business needs.
• Independent, self-motivated, empathetic, solutions-focused, and passionate about guest support.
• Proven track record of punctuality and reliability.
• Experience with GDS systems (Sabre GDS preferred, but not required).

• Windows: Intel i3 (6th Generation)/Ryzen 5 (3rd Generation) processor or better, Windows 10 and up
• RAM: 8GB or higher
• Internet speed of at least 25 Mbps

Benefits

• HMO Coverage for eligible locations
• Permanent work-from-home opportunity
• Immediate hiring
• Steady freelance job