Sr Program Manager - IT Service Management

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations.
You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

About the Role

As a Technical Program Manager you will play a key role in driving the standardization of ITSM processes, ensuring security and compliance of business applications, and creating room to collaborate between various teams to ensure smooth delivery of our initiatives. You will partner with various technology teams and engage application owners to identify dependencies, ensure alignment and build and manage project roadmaps. 

This position requires extensive project management expertise, knowledge of agile methodologies, and a technical understanding of ITSM processes. Your main responsibilities will include:

• End-to-end project management of technical initiatives, from conception to deployment, ensuring timely delivery, within budget, and meeting high-quality standards

• Leading Agile ceremonies (sprint planning, daily stand-ups, retrospectives, etc.) 

• Cultivating a collaborative team environment, and remove roadblocks to ensure smooth project execution

• Partnering across the organization, including product managers, engineers, IT, and business leaders, to align project goals and ensure successful delivery

• Prioritizing work based on the high value objectives and key results

• Building and delivering documentation and training materials to internal and external customers

• Communicating project updates to the team, partners, and leadership

About You

Basic qualifications:

• 8+ years of experience in Technical Project/Program Management, ideally within a software development or IT environment

• 8+ years of Agile experience: Scrum, Kanban and a track record of Agile project delivery

• 4+ years of experience in the IT Service Management or Asset Management space

Other qualifications:

• Excellent organizational, collaboration, presentation, and interpersonal skills 

• Demonstrated experience leading and successfully delivering cross-functional projects 

• Demonstrated experience managing competing priorities and partner expectations

• Ability to work independently and proactively in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills 

• Strong focus on delivering exceptional user experience through technology

• Familiarity with SOX compliance standard methodologies

• Project Management Professional (PMP), Certified Scrum Master (CSM), or similar certifications is a plus

Posting End Date: 12/05/2024. The application deadline for this role is the same as the posting end date stated.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additi