Senior Manager Renewals Operations

Mimecast Customer Excellence Operations is looking for a Senior Manager of Renewal Operations focused on overseeing and optimizing the operational aspects of software subscription renewals, including forecasting,  within the organization.  The role is  be responsible for optimizing the renewal process, ensuring forecasting accuracy, and continuously improving operations. By optimizing renewal operations, this role contributes to revenue growth, customer retention, and overall business success.

Key Responsibilities:

• Operations Strategy: Develop and implement operational strategies to streamline and optimize the subscription renewal process, with a focus on efficiency and effectiveness including accurate forecasting.

• Forecasting: Implement advanced forecasting models and methodologies to predict renewal rates, revenue, and customer behavior, enabling proactive decision-making.

• Process Improvement: Continuously improve and refine renewal operations, reducing manual work, automating tasks, and enhancing system capabilities to achieve operational excellence and forecasting accuracy.

• Reporting and Metrics: Establish key performance indicators (KPIs) and develop reporting mechanisms to monitor and report on the efficiency and effectiveness of renewal operations.

• Contract Management: Collaborate with Mimecast Renewals team to oversee the management of subscription contracts to ensure accuracy, compliance, and timely renewals.

• Training and Development: Provide training and development opportunities for the operations team to enhance their skills and ensure they stay updated with industry best practices.

• Escalation Management: Develop escalation procedures and processes to address issues that may impede the renewal operations or require higher-level resolution.

Essential Skills, Experience & Qualifications:

• Bachelor's degree in business, operations management, or a related field (MBA preferred).

• Extensive experience in operations management, with a focus on subscription renewal operations in a software or SaaS environment, including forecasting.

• Strong operational leadership skills, including process optimization and resource allocation.

• Proficiency in data analysis tools and workflow management systems.

• Knowledge of compliance standards and regulations applicable to subscription renewals.

• Excellent communication and interpersonal skills.

• Ability to develop and track operational KPIs including those related to forecasting accuracy.

• Continuous improvement mindset with a focus on operational efficiency and accurate forecasting.

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If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.