Client Strategist Leadership & Success

Major Responsibilities:

Accountable for the overall success, growth, and retention of an assigned Book of Business by being a proactive owner/leader to support contracted services. Demonstrates professionalism in all client and team interactions including written communication, in person meetings and professional attire. Use multiple data sources and current healthcare trends to assist employers with developing an overall employee healthcare strategic vision while serving as the subject matter expert and employe healthcare consultant for an assigned Book of Business. Lead internal work teams and routine meetings to review key performance metrics, develop client specific healthcare solutions, achieve contract deliverables, and keep all stakeholders informed of program components, updates, and requested changes in services and/or workflows. Use all available data sources to collaborate with clinical leaders and other stakeholders to prepare, review , and deliver monthly, quarterly and annual client reports that will review key performance indicators, track progress against commitment and develop/ define strategy. Facilitate implementation of new service requests by collaborating with internal and external stakeholders to achieve the overall goal for the client. Accurately follow all processes with an attention to detail including but not limited to client contract and budget negotiations, preparation, and renewals while maintaining a positive contribution margin for the overall contract. Maintain customer relationships and provide a high level of customer service by collaborating with client and clinical leadership to resolve issues and capitalize opportunity for improvement in a timely manner.

Education:

Bachelor’s Degree from an accredited University in Public Health, Healthcare Administration, Business, Health Promotions or other related field.

Work Experience:

At least 5 years of healthcare related experience

Knowledge / Skills / Abilities:

Proficient in the use of operational systems to support each employer partnership. 

Example systems include CRM, Budget, EMR and Data Analytics Tool. 

Consistently demonstrates good judgment, dependability, integrity, and selflessness. 

Excellent verbal and written communication skills. 

Proven track record of conceptual and analytical thinking. 

Proficient in data analytics utilizing various data platforms. 

High degree of business acumen, client focus, and attention to service excellence. 

Entrepreneurial, tenacious, and innovative spirit. 

Basic understanding of financial reporting and excel. 

Willingness to be flexible and open to new ideas. 

Ability to lead effective change

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.