Medical Assistant

Cortica is looking for a Medical Assistant to join our growing team! 

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

What will you do? 

• Assist with check in of in person and telehealth patients 

• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support 

• Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation) 

• Order and track labs, genetic tests, and imaging 

• Intuit and anticipate the needs of medical staff 

• Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative 

• Know how to navigate a complex medical environment 

• Understands the lines of communication, handles communications properly, and is dependable and collaborative 

• Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns 

• Work with staff and understands appropriate scheduling process, willing to learn procedures/patient preps 

• Assist Clinical office staff with scheduling issues in a timely manner 

• Call in prescriptions, and process prescription denials 

• Create new patient records, upload documents, and maintain accuracy in EMR with physical records 

• Coordinate EEG referrals 

• Prepare items for presentations as needed by the medical team 

• Help with special projects and last-minute urgent assignments from leadership 

• Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) 

• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets 

• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner 

• Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor 

• Cross train with other roles to ensure coverage 
  
  

We would love to hear from you if:  

• You have at least 1 year of administrative experience in a patient-facing pediatrics or healthcare setting
  
  
• You are skilled at using software and systems including electronic medical record systems and Microsoft Office products
  
  
• You are detail-oriented and well-organized
  
  
• You have excellent communication skills
  
  
• Experience greeting/checking in patients, and recording vital signs

 

Your Compensation & Benefits  

Cortica cares deeply about th