Senior Partner Success Manager - Los Angeles

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

In addition to fulfilling the role responsibilities of the Partner Success Manager position at an exemplary level, the Senior Partner Success Manager utilizes impeccable leadership skills for the benefit of Los Angeles Unified School District.  In partnership with team leadership, the Senior Partner Success Manager proactively identifies opportunities to execute with their own accounts as well as serve as a resource for others, which may include developing and sharing subject-matter expertise, and leading initiatives within California.

Essential duties/responsibilities:

• Serve as an outstanding Partner Success Manager to their assigned accounts.
• Develop and execute strategies designed to improve the immediate and longer-term health of LAUSD.
• Facilitate the coordination of internal team members, including sales, professional learning and Cross-Departmental leadership, and leverage key internal partners such as National Directors, Research & Educator Success, to ensure the success of Los Angeles.
• Provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving district and school needs to ensure strong implementations and highly satisfied educators.
• Demonstrate expertise in utilizing and sharing how implementation health data can be used to identify areas of concern within implementations and effectively address the areas of concern with both internal team members and educators.
• Through highly effective and consultative implementation review conversations, guide educators in leveraging data to foster a better understanding of their student’s performance and instructional needs. Effectively coach other team members on how to customize data content and identify the most impactful way to address LAUSD educators’ data questions.
• Through the development of trusted relationships with key internal and external decision makers, show the ability to affect strong renewal rates across California.
• Identify opportunities for growth and expansion within existing implementations, partnering with sales team members to further expand our impact in these districts/schools.
• Effectively execute our overall company Diversity, Equity and Inclusion strategy, including determining the most effective ways to incorporate this strategy into their work.
• Contribute to one or more team-based projects, establishing and maintaining collaboration within the structure of the Partner Success team and Cross-Departmental teams to effectively produce results that will support the greater Partner Success team.

Required Job Skills and Abilities:

• Proven success driving initiatives across a territory or state.
• Strong listening, communication (verbal & written) skills; excellent phone & presentation skills.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong organizational and time-management skills, along with the ability to multi-task
• A team player who works productively and cooperatively
• You have natural problem-solving and analytical capability with districts.
• Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators.
• Demonstrated integrity, ethical standards, and professional demeanor.
• Proficient in the use of a computer, including the following applications: Word, Excel, PowerPoint, Outlook, CRM tools, search engines and reporting tools.

Location: This position is remote and listed as serving Los Angeles. Overall, we are seeking to hire a candidate who currently lives in Los Angeles. Please note that you may be asked to support other territories if offered a position.

Training: To assist new hires in learning about the Partner Success world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn