Sr. Systems Engineer

Company Description

NBC Universal is one of the world’s leading media and entertainment companies in the development, production and marketing of entertainment, news and information to a global audience.  KNBC4 and KVEA52 serve Los Angeles from the iconic Universal Studios Lot.   

Job Description

The stations are seeking a Senior Systems Engineer who can play a lead role supporting multiple studios and staff in producing live newscasts from our production studios. The role holds a key relationship with the duopoly news teams who broadcast from 4am-11:30pm each day. 

Reporting to the Director of Technology, the Senior Systems Engineer is a full-time position within the Technology & Operations Department that will be primarily responsible for gathering requirements, planning, designing and implementing systems within our mission critical, multi-tenant broadcast and enterprise IT environment. The role requires that you possess the necessary self-discipline to take ownership and responsibility for delivering technical solutions that meet user needs. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering internal customer-oriented solutions, mission critical infrastructure, and ensuring the highest levels of availability and performance. The role will suit individuals who are excited by the opportunity to work with leading edge technologies in the design, implementation and transition to IP based and highly virtualized broadcast environments. 

In addition to all duties of a Systems Engineer, the Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, leading technology projects, and for maintaining and overseeing the mission critical technology platforms of the business. The Senior Systems Engineer will have demonstrated experience in technical leadership amongst peers and is expected to be dedicated to advancing the knowledge and skills of the entire Technology department through establishing and reinforcing best practices, intentional and ongoing coaching, training and knowledge share efforts. 

Job Responsibilities

•        An accomplished systems engineer dedicated to help our business win by supporting mission critical broadcast and IT systems, projects and new initiatives.

•        Develop strong working relationships with department leaders and their teams including Production Operations, Engineering, IT, Creative Services, Sales, Traffic and News Operations groups to design, specify, build, document and test systems that creatively solve business challenges or implement new processes. 

•        Manage systems, documentation, develop best practices and implement new technologies & deliver projects on time & within budget.

•        Design, implement, manage and support complex broadcast and IT systems over their complete life cycles.

•        Work with internal / external Technical Support teams to ensure timely resolution of customer requests and issues. 

•        Provide advanced troubleshooting & support for systems, infrastructure and applications, including root cause analysis.

•        Evaluate and optimize workflows related to all broadcast systems including linear and IP fabric for video infrastructures, virtualized Windows & Linux environments, encode / decode platforms, newsgathering tools, NLE, Media Asset Management systems, distribution / transmission systems and other workflow tools.

•        Evaluate, test and install upgrades to all platform operating systems, applications, and hardware

•        Risk Management: Assess all issues, adds, changes to mitigate potential system impact.

•        Ongoing assessment of workflows, identifying manual processes that can be streamlined or improved upon with new hardware, software or automation

•        Participate in the testing new technology and make recommendations to Management on needed resources, feasibility, budget and timing requirements for inclusion in strategic plan.

•        Develop and maintain system documentation for operational and troubleshooting purposes.

•        Work with operations teams to ensure SOP’s & documentation are written and up to date

•        Promote the use of key documentation processes and the transfer of knowledge within the Engineering team 

•        Provide coaching, leadership and technical expertise for other System Engineers and Technical Support Engineers

•        Drive and maintain technical standards

•        Produce work that is consistently professional, reliable and detail oriented.  

•        Other duties as deemed necessary

Qualifications

BASIC QUALIFICATIONS

•        Bachelor's degree in Computer Science, Broadcast En