Sales Development Representative

Company Overview: 

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary:

PatientNow is a leading healthcare technology company focused on helping aesthetic and wellness practices grow through innovative software, AI-powered solutions, and exceptional customer experiences. Our mission is to empower practices to streamline operations, strengthen patient engagement, and drive sustainable business growth.

We are seeking a motivated, high-energy Sales Development Representative (SDR) to join our growing sales organization. This role is critical to generating pipeline growth by engaging prospective customers, qualifying opportunities, and scheduling high-quality product demonstrations for our sales team. As the first point of contact for many prospects, the SDR plays an essential role in delivering a strong customer experience while representing the PatientNow brand with professionalism, urgency, and authenticity.

The ideal candidate is curious, coachable, resilient, and thrives in a fast-paced environment. This is an excellent opportunity for someone looking to build a long-term career in SaaS sales within a high-growth organization that values ownership, accountability, and continuous development.

Essential Duties and Responsibilities:

• Generate qualified sales opportunities through a combination of inbound lead follow-up and strategic outbound prospecting efforts.
• Engage prospective customers through phone, email, text, LinkedIn, and other personalized outreach methods to drive meaningful conversations.
• Schedule qualified product demonstrations for Account Executives.
• Conduct discovery conversations to understand prospect needs, business challenges, and operational goals within the aesthetics and wellness industry.
• Build and maintain a healthy pipeline of opportunities by consistently executing outbound campaigns and follow-up activities.
• Develop a strong understanding of PatientNow’s products, value proposition, and industry landscape to effectively position solutions.
• Accurately document prospect interactions, activities, and pipeline updates within Salesforce and Outreach.io.
• Collaborate closely with marketing and sales leadership to improve lead conversion rates and overall sales effectiveness.
• Consistently achieve or exceed monthly and quarterly activity and pipeline generation targets.
• Contribute to a positive, high-performance team culture through collaboration, feedback, and continuous improvement.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieve