Director, Student and University Billing Office

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

Under the direction of the Associate Vice President of Financial Affairs, the Director of the Student and University Billing Office (SUBO) is primarily responsible for overseeing the University’s student accounts receivable function. The Director ensures that tuition and fees are assessed in accordance with university policy and that billing and collection processes are executed professionally, accurately, and efficiently.

The Director administers all aspects of student account operations, including billing, payment processing, collections, cash handling and bank deposits, credit card reconciliation, financial aid rebate and refund disbursement, third-party agreements, delinquent account management, account adjustments, processing of private scholarships and alternative loans, and administration of the Tiger Installment Plan. The Director also oversees non-student account invoicing and collections and maintains control over all funds processed through the SUBO Payment Center, including tuition, fees, and miscellaneous deposits. Annually, SUBO generates more than 135,000 student eBills and account statements for over 19,000 students.

In addition, the Director provides strategic leadership by leading initiatives to streamline operations, implement process improvements, and optimize financial workflows to achieve efficient, compliant, and student-centered outcomes. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Management and Supervision:

• Directs and oversee all functions of the Student and University Billing Office (SUBO) which includes but not limited to account posting, billing and collection of student charges: disbursement of refunds; account reconciliations; deposits, eBilling, reporting and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and web site content.   

Customer Service:   

• Oversee customer service for all forms of customer interaction, including walk-up, telephone, e-mail and web-based services.

• Meets, correspond with and counsel students, parents and others regarding their university account.

• Presents information and communication effectively as part of program designed to inform others about University’s policies regarding student accounts.

Policy and Compliance:

• Overall responsible to ensure compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations as well as applicable accounting and industry standards and procedures such as PCI standards and FERPA.

• Safeguards data and personal identifiable information to university requirements and technology standards for data security.

• Analyze, update, and maintain policies and procedures related to the daily operations of the Bursar’s Office.

Coordination:

• Collaborates with the Office of the Provost, Division of Enrollment Management and Division of Student