Sr. Director, Strategic Relationships

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

 

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Overview

The Sr. Director, Strategic Relationship Manager is a key leader responsible for driving the strategic direction and execution of a major business unit within the BHN ecosystem. This role holds direct account responsibility and full portfolio accountability, ensuring partner performance, operational excellence, and long-term growth. The Sr. Director leads the strategic planning and delivery of initiatives that strengthen BHN’s position with top partners while overseeing a team of Strategic Relationship Managers and cross-functional contributors. This leader sets the operating model, develops talent, and ensures disciplined execution across the portfolio, aligning BHN’s strategy with measurable partner and business outcomes. 

Responsibilities

Digital Strategy and Leadership: 

• Develop and implement a robust digital strategy aligned with overall business objectives. 
• Provide visionary leadership to drive digital transformation initiatives. 
• Stay abreast of industry trends and emerging technologies to identify opportunities for innovation. 
• Develops and implements comprehensive strategies to improve partner sales operations and differentiate the organization from its competitors. 

 

Cross-Functional Collaboration: 

• Collaborate with marketing, IT, sales, and other departments to align digital efforts with broader business goals. 
• Foster a culture of collaboration, innovation, and continuous improvement across the organization. 

Customer Experience Enhancement: 

• Lead efforts to optimize the digital customer journey for DDPs, ensuring a seamless and user-friendly experience. 
• Implement strategies to enhance customer engagement and satisfaction through digital channels. 
• Works closely with key partners at a senior level to meet common goals and ensure that commitments are kept. 

 

Digital Marketing and Branding: 

• Oversee digital marketing initiatives, social media, and content marketing and investment through driving best practices within Blackhawk’s relationships and marketplace partners. 
• Ensure a consistent and compelling digital brand strategy across all online platforms. 

 

Data Analytics and Insights: 

• Utilize data analytics to make informed decisions. 
• Monitor key performance indicators (KPIs) to measure the success of commerce initiatives. 
• Build annual plans and playbook 

 

Team Leadership and Talent Development 

• Lead a high-performing team of Strategic Relationship Managers, providing clear direction, coaching, and accountability. 
• Establish operating rhythms, performance standards, and development plans that elevate team capability and delivery. 
• Build organizational strength by hiring, developing, and retaining top talent. 
• Create a culture of ownership, precision, and continuous improvement. 

Qualifications

 

• Bachelor's degree in a relevant field; 
• BA in business, marketing, or a related field +12+ years experience leading growth businesses in the gift card/payments space w/+3 yrs in a people mgmt role. 
• Experience leading managers and high-performing teams in a fast-paced, high stakes environment. 
• Experience managing short & long term road maps 
• Extensive experience working with and managing some of the organization's most important partners 
• Proven experience in a digital leadership role. 
• Strong strategic thinking and business acumen. 
• Excellent leadership and communication skills. 
• Demonstrated success in driving and achieving business goals.

 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies b